Resolved after 15 hours 7 minutes, affecting Data Collection and Listen, on December 3, 2025.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- identified Dec 03, 2025, 12:23 AM UTC
We are currently experiencing delays in mention metrics processing across the platform. This began following the recent outage and has resulted in a backlog that is still being worked through. Processing has resumed and we are seeing ongoing progress. Our engineering team is also assessing options to safely increase processing capacity while monitoring downstream systems. This affects mention metrics generated within the past 24 hours. Backfilled data remains accurate.
- identified Dec 03, 2025, 07:56 AM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 03, 2025, 03:30 PM UTC
This incident has been resolved.
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