Brandwatch incident

Consumer Research & Social Media Management - Degraded YouTube Data Ingestion

Minor Resolved View vendor source →

Brandwatch experienced a minor incident on December 3, 2025 affecting Data Collection and Listen, lasting 22h 2m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 07:37 PM UTC
Resolved
Dec 04, 2025, 05:40 PM UTC
Duration
22h 2m
Detected by Pingoru
Dec 03, 2025, 07:37 PM UTC

Affected components

Data CollectionListen

Update timeline

  1. investigating Dec 03, 2025, 07:37 PM UTC

    We’re seeing reduced performance in our YouTube data ingestion pipeline. This means new YouTube posts, comments or metrics may appear with delays, or in some cases may not ingest fully. Our engineering teams are investigating the root cause and monitoring the pipeline closely. Work is already underway to stabilise performance and restore normal ingestion levels. We’ll provide further updates as we learn more.

  2. investigating Dec 03, 2025, 07:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 04, 2025, 04:19 PM UTC

    We have switched to our alternative source of Youtube data for ongoing collection. More work is needed to reprocess data for the gap between the two sources. We anticipate a resolution in the next (approximate) hour.

  4. resolved Dec 04, 2025, 05:40 PM UTC

    This incident has been resolved.