Brandwatch incident
Consumer Research & Listen - Unable to create & edit Queries
Resolved after 1 day 20 hours, affecting Consumer Research Application and Listen, on December 29, 2025.
The issue has been identified. Our Engineering team are investigating causes of instability to the affected services.
Affected components
Update timeline
- investigating Dec 29, 2025, 12:56 AM UTC
We are currently experiencing an issue where new Queries and Quick Searches cannot be created or edited in our Consumer Research & Listen platforms. This issue has been escalated to our Engineering Team for further investigation. We sincerely apologise for any inconvenience or disruption this causes.
- identified Dec 29, 2025, 08:03 AM UTC
The issue has been identified. Our Engineering team are investigating causes of instability to the affected services.
- resolved Dec 30, 2025, 09:56 PM UTC
This incident has been resolved.
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