Brandwatch incident

Consumer Research & Listen - Unable to create & edit Queries

Major Resolved View vendor source →

Brandwatch experienced a major incident on December 29, 2025 affecting Consumer Research Application and Listen, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2025, 12:56 AM UTC
Resolved
Dec 30, 2025, 09:56 PM UTC
Duration
1d 20h
Detected by Pingoru
Dec 29, 2025, 12:56 AM UTC

Affected components

Consumer Research ApplicationListen

Update timeline

  1. investigating Dec 29, 2025, 12:56 AM UTC

    We are currently experiencing an issue where new Queries and Quick Searches cannot be created or edited in our Consumer Research & Listen platforms. This issue has been escalated to our Engineering Team for further investigation. We sincerely apologise for any inconvenience or disruption this causes.

  2. identified Dec 29, 2025, 08:03 AM UTC

    The issue has been identified. Our Engineering team are investigating causes of instability to the affected services.

  3. resolved Dec 30, 2025, 09:56 PM UTC

    This incident has been resolved.