Brandwatch experienced a minor incident on January 14, 2026 affecting Data Collection and Listen, lasting 7h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Data CollectionListen
Update timeline
- investigating Jan 14, 2026, 03:42 PM UTC
We are currently experiencing delays in query backfills, which may impact users attempting to view or complete historical data processing. Our teams are actively investigating the cause and working to restore normal performance as quickly as possible.
- monitoring Jan 14, 2026, 04:30 PM UTC
A fix has been implemented, and query backfills are processing as expected. Our teams are monitoring the system to ensure continued stability and performance.
- resolved Jan 14, 2026, 10:51 PM UTC
This incident has been resolved.