Brandwatch incident

Consumer Research - Query Backfill Delays

Resolved after 7 hours 9 minutes, affecting Data Collection and Listen, on January 14, 2026.

monitoring Jan 14, 2026, 04:30 PM UTC

A fix has been implemented, and query backfills are processing as expected. Our teams are monitoring the system to ensure continued stability and performance.

Started
Jan 14, 2026, 03:42 PM UTC
Resolved
Jan 14, 2026, 10:51 PM UTC
Duration
7h 9m
Detected by Pingoru
Jan 14, 2026, 03:42 PM UTC

Affected components

Data CollectionListen

Update timeline

  1. investigating Jan 14, 2026, 03:42 PM UTC

    We are currently experiencing delays in query backfills, which may impact users attempting to view or complete historical data processing. Our teams are actively investigating the cause and working to restore normal performance as quickly as possible.

  2. monitoring Jan 14, 2026, 04:30 PM UTC

    A fix has been implemented, and query backfills are processing as expected. Our teams are monitoring the system to ensure continued stability and performance.

  3. resolved Jan 14, 2026, 10:51 PM UTC

    This incident has been resolved.

Your product runs on more than Brandwatch

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →