[Consumer Research, Listen & Social Media Management] Platforms Inaccessible

Update timeline

1. investigating Mar 19, 2026, 10:52 AM UTC

   Major Incident: Platform Access Disruption We are currently experiencing a major incident impacting multiple services across our platform. At this time, our Consumer Research, Listen, and Social Media Management products are inaccessible to users. Our engineering teams have identified the issue and are actively working to restore service as quickly as possible. We understand the critical nature of these tools and the disruption this may cause to your workflows. We will continue to provide updates as more information becomes available, including progress toward resolution and any relevant workarounds. Thank you for your patience and understanding.

2. identified Mar 19, 2026, 11:12 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 19, 2026, 11:15 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 19, 2026, 11:18 AM UTC

   This incident has been resolved.