Brandwatch incident

Consumer Research - Query Backfill Delays

Minor Resolved View vendor source →

Brandwatch experienced a minor incident on May 20, 2026 affecting Consumer Research Application and Data Collection and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 05:30 PM UTC
Resolved
May 20, 2026, 08:32 PM UTC
Duration
3h 1m
Detected by Pingoru
May 20, 2026, 05:30 PM UTC

Affected components

Consumer Research ApplicationData CollectionListen

Update timeline

  1. investigating May 20, 2026, 05:30 PM UTC

    We are currently experiencing an issue where query backfills are delayed. Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.

  2. investigating May 20, 2026, 05:51 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 20, 2026, 07:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 20, 2026, 08:32 PM UTC

    Thank you so much for your patience. The issue is fully resolved.