Brandwatch experienced a minor incident on May 18, 2026 affecting Consumer Research Application and Listen, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Consumer Research ApplicationListen
Update timeline
- investigating May 18, 2026, 09:13 PM UTC
We are currently experiencing an issue where query backfills are delayed. This may impact users attempting to process or access historical data. Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
- monitoring May 18, 2026, 09:46 PM UTC
Our Engineering team has implemented a fix for this issue and are monitoring the progress as the query backlog is cleared. Clients may continue to experience delays in query backfills until the backlog is fully clear.
- resolved May 18, 2026, 10:46 PM UTC
This incident has been resolved.