There were 13 Braintrust outages since February 3, 2026. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating Our upstream auth provider is having an outage. Users unable to login to Braintrust. Affected components Web UI / Control Plane (Full outage)
Status: Resolved Provider has recovered. Error levels back to zero. Affected components Web UI / Control Plane (Operational)
Status: Identified We're currently experiencing an issue with database connectivity. We're currently attempting to mitigate by connecting through an alternative method. Affected components Centrally-Hosted Data Plane (US) (Degraded performance) Web UI / Control Plane (Full outage) Centrally-Hosted Data Plane (EU) (Degraded performance) AI Gateway (Degraded performance)
Status: Monitoring We've updated our database connection method and are observing recovery. We're monitoring to look for remaining impact. Affected components AI Gateway (Degraded performance) Centrally-Hosted Data Plane (US) (Degraded performance) Web UI / Control Plane (Full outage) Centrally-Hosted Data Plane (EU) (Degraded performance)
Status: Resolved We're no longer seeing impact from the connectivity issues and we are still investigating the root cause. Affected components AI Gateway (Operational) Centrally-Hosted Data Plane (US) (Operational) Web UI / Control Plane (Operational) Centrally-Hosted Data Plane (EU) (Operational)
Status: Investigating We're seeing a high rate of 5xx errors Affected components Web UI / Control Plane (Partial outage)
Status: Resolved Error rates have dropped and functionality is restored. Affected components Web UI / Control Plane (Operational)
Status: Investigating The control plane is experiencing very high load. Affected components Web UI / Control Plane (Partial outage)
Status: Monitoring Error rates have recovered by database usage is still high. Affected components Web UI / Control Plane (Degraded performance)
Status: Monitoring Database size is being increased. This will cause a short outage. Affected components Web UI / Control Plane (Full outage)
Status: Monitoring DB upgrade complete. CPU usage appears to be at normal levels. Monitoring for now. Affected components Web UI / Control Plane (Operational)
Status: Resolved Load issues have subsided Affected components Web UI / Control Plane (Operational)
Status: Investigating Degraded performance of our authorization provider is causing issues with accessing the control plane. Affected components Web UI / Control Plane (Degraded performance)
Status: Monitoring The authorization provider has applied a mitigation and we're seeing signs of recovery. We're continuing to monitor until all errors have subsided. Affected components Web UI / Control Plane (Operational)
Status: Resolved The authorization provider has completed mitigation work and is reporting a full recovery in their systems. We are no longer observing impact to users. Affected components Web UI / Control Plane (Operational)
Status: Investigating S3 automations have stopped running on the expected schedule they were set to. Affected components Web UI / Control Plane (Partial outage)
Status: Resolved Affected a small subset of users. Affected components Web UI / Control Plane (Operational)
Status: Investigating At the current moment in time we have reports of hanging in the UI particularly in dataset or trace views. We are currently narrowing down the code change causing the issue. Please stand by we are aware and currently working to resolve. Affected components Web UI / Control Plane (Degraded performance)
Status: Resolved The issue has been resolved and you should be seeing no slowness in the Braintrust Control Plane UI. Please let us know if you have any issues. Affected components Web UI / Control Plane (Operational)
Status: Investigating We're observing a high rate of errors on the production control plane which is causing errors on braintrust.dev and data plane operations. Affected components Web UI / Control Plane (Degraded performance) Centrally-Hosted Data Plane (EU) (Degraded performance) Centrally-Hosted Data Plane (US) (Degraded performance)
Status: Investigating We are repairing the DB which may result in brief downtime. Affected components Centrally-Hosted Data Plane (US) (Partial outage) Web UI / Control Plane (Full outage) Centrally-Hosted Data Plane (EU) (Partial outage)
Status: Investigating We are upgrade DB resources, which may result in brief downtime Affected components Centrally-Hosted Data Plane (US) (Partial outage) Web UI / Control Plane (Full outage) Centrally-Hosted Data Plane (EU) (Partial outage)
Status: Monitoring DB upgrades have completed, and we have seen error rates go down. Continuing to monitor. Affected components Web UI / Control Plane (Degraded performance) Centrally-Hosted Data Plane (EU) (Degraded performance) Centrally-Hosted Data Plane (US) (Degraded performance)
Status: Resolved We are no longer seeing issues Affected components Centrally-Hosted Data Plane (US) (Operational) Web UI / Control Plane (Operational) Centrally-Hosted Data Plane (EU) (Operational)
Status: Resolved The root cause appeared to be an issue with an upstream dependency (database connection pooler), which we have replaced. We will be writing a full post-mortem with more details. Affected components Centrally-Hosted Data Plane (US) (Operational) Web UI / Control Plane (Operational) Centrally-Hosted Data Plane (EU) (Operational)
Status: Investigating We're currently experiencing issues with the Logs page displaying errors. We're investigating and will update as soon as we have more information. Affected components Web UI / Control Plane (Degraded performance)
Status: Identified We've identified the issue is due to an undefined value on the Logs page in the Output column's tooltip. We are currently working to resolve. Affected components Web UI / Control Plane (Degraded performance)
Status: Monitoring The fix for the errors on the column tooltips is deployed and we are currently monitoring to confirm resolution. Affected components Web UI / Control Plane (Degraded performance)
Status: Resolved Pushed out a fix Affected components Web UI / Control Plane (Operational)
Status: Monitoring We experienced an issue with Playground Trace views in which they appeared to load indefinitely while successfully completing their backend processing. Affected components Web UI / Control Plane (Partial outage)
Status: Resolved We resolved the issue by reverting the inciting commit. Affected components Web UI / Control Plane (Operational)
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