Braintrust experienced a minor incident on April 20, 2026 affecting AI Gateway and Web UI / Control Plane, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 20, 2026, 03:33 AM UTC
Status: Identified We're currently experiencing an issue with database connectivity. We're currently attempting to mitigate by connecting through an alternative method. Affected components Centrally-Hosted Data Plane (US) (Degraded performance) Web UI / Control Plane (Full outage) Centrally-Hosted Data Plane (EU) (Degraded performance) AI Gateway (Degraded performance)
- monitoring Apr 20, 2026, 03:46 AM UTC
Status: Monitoring We've updated our database connection method and are observing recovery. We're monitoring to look for remaining impact. Affected components AI Gateway (Degraded performance) Centrally-Hosted Data Plane (US) (Degraded performance) Web UI / Control Plane (Full outage) Centrally-Hosted Data Plane (EU) (Degraded performance)
- resolved Apr 20, 2026, 03:49 AM UTC
Status: Resolved We're no longer seeing impact from the connectivity issues and we are still investigating the root cause. Affected components AI Gateway (Operational) Centrally-Hosted Data Plane (US) (Operational) Web UI / Control Plane (Operational) Centrally-Hosted Data Plane (EU) (Operational)