Braintrust experienced a minor incident on May 16, 2026 affecting AI Gateway and Web UI / Control Plane, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2026, 08:00 PM UTC
Status: Investigating On May 15, some automations stopped running which impacted scorer executions. Affected components Centrally-Hosted Data Plane (US) (Operational) Web UI / Control Plane (Degraded performance) Centrally-Hosted Data Plane (EU) (Operational) AI Gateway (Operational)
- resolved May 16, 2026, 06:50 PM UTC
Status: Resolved We determined the issue was caused by a role used by the automation service losing required permissions following a configuration change. The issue was reported on May 15 at approximately 1:00 PM PT and resolved on May 16 at 11:50 AM PT. To help prevent similar incidents, we have improved our alerting and added audit logging for role and permission changes. Affected components Centrally-Hosted Data Plane (US) (Operational) Web UI / Control Plane (Operational) Centrally-Hosted Data Plane (EU) (Operational) AI Gateway (Operational)