Boulevard Outage History

We are investigating reports that some customers are not receiving 2FA codes. We will share an update shortly.

We're aware that some customers are experiencing delays or failures receiving two-factor authentication (2FA) codes via SMS, which may prevent logging in to the client portal, booking widget, or staff accounts. Our team has identified that SMS delivery failures are affecting a subset of carriers and is actively working on a resolution. We apologize for the inconvenience and will post updates as we have more information.

We're currently experiencing an issue with our infrastructure partner that is affecting the ability to load Reports. We're actively investigating and will share another update soon.

We are continuing to investigate the issue with our infrastructure partner and will provide another update soon. We apologize for this disruption.

We are experiencing an issue with our payment processing partner and are currently investigating. During this time, a small subset of users may receive an error when processing a transaction for some clients.

We’re continuing to investigate the payment processing issue impacting a small subset of customers in the South Central U.S. At this time, our team is continuing to monitor the impact and investigate the cause. We’ll share another update as soon as we have more information

We are aware of an issue in which the Staff Performance report is not populating hours for some customers. We are actively investigating this issue and will provide another update soon.

We've identified the root cause of the issue affecting Staff Performance reports and are taking steps to address the issue.

We are aware that some customers are experiencing reporting and dashboard slowness or failures to load. This is due to an issue currently affecting Amazon Web Services. We are actively monitoring the situation and working to restore normal performance. We will provide further updates as soon as possible.

We are currently investigating reports of forms failing to load and potential checkout issues. We will provide an update as soon as possible.

We are currently investigating reports of connectivity issues affecting forms and dashboard access for some customers. Our team is actively working to identify the cause and will provide an update as soon as more information becomes available.

We’re aware of an issue where Beta Reports may fail to load for some customers. Our team is actively investigating and will share an update as soon as more information is available.

We’re currently investigating an issue affecting Client Forms. Some clients may encounter an error or see an “unavailable” message when trying to access forms. We’ll share an update as soon as more information becomes available.

We are aware of an issue where some customers are not able to checkout clients. We are actively investigating this issue and will provide another update soon.

Hello, we are currently investigating the issue. In the meantime, please use the card on file as a payment method. Alternatively, you can try re-entering your credit card information, as the errors are intermittent and are not affecting all payments and bookings.

We are currently investigating an intermittent issue impacting checkout attempts for some customers. Two workarounds are currently available: 1. Checkout with card on file 2. Re-enter credit card information and retry

We are currently investigating an issue causing delays in report data syncing. As a result, some reports may not display the most up-to-date data. We will provide further updates as more information becomes available.

We are currently observing and investigating slightly increased latency on the platform. We will provide further updates as soon as possible.

We are currently observing and investigating increased latency on the platform and are actively working to mitigate impact. We will provide additional updates as they become available.

We are starting to see performance recovery across the platform and decreased latency. Our team continues to monitor and will provide updates as more information becomes available.

We’re investigating an issue with a third-party vendor that is preventing reports, marketing data, and Professional App reporting from updating correctly. We’re actively working with the vendor and will provide an update soon.

We are currently aware of an issue where exporting and emailing reports in CSV and Excel formats is not functioning. We are actively investigating this issue and will provide another update soon.

The service outage from a third-party service has been resolved, and we are now operating normally. We apologize for any inconvenience.

We are aware that some customers are experiencing issues with payment processing at checkout with the duo. We are actively investigating this issue and will provide another update within the next hour.

We are actively investigating degradation in webhook and notification performance, and will provide an update soon.

We’re currently investigating increased error rates within the Duo app affecting some customers. Our team is actively working to identify the cause and will provide updates as soon as more information is available.

We are aware of an issue where some customers are experiencing delays with staff members not receiving notifications. We are actively investigating this issue and will provide another update soon.

We are currently aware of an issue impacting a small percentage of SMS messages being sent from our platform returning an error of "Invalid sender address." This error is being returned from one of our upstream partners who is currently investigating the issue. We will provide further updates as soon as they become available.

We are aware of an issue that is preventing some staff from viewing forms attached to appointments. We are currently investigating and will provide an update shortly. We apologize for any inconvenience this may cause.