Boulevard incident
Unable to checkout or add payment for online booking
Boulevard experienced a notice incident on March 1, 2026 affecting Dashboard, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2026, 06:39 PM UTC
We are aware of an issue where some customers are not able to checkout clients. We are actively investigating this issue and will provide another update soon.
- investigating Mar 01, 2026, 06:58 PM UTC
Hello, we are currently investigating the issue. In the meantime, please use the card on file as a payment method. Alternatively, you can try re-entering your credit card information, as the errors are intermittent and are not affecting all payments and bookings.
- investigating Mar 01, 2026, 07:04 PM UTC
We are currently investigating an intermittent issue impacting checkout attempts for some customers. Two workarounds are currently available: 1. Checkout with card on file 2. Re-enter credit card information and retry
- monitoring Mar 01, 2026, 07:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 01, 2026, 07:53 PM UTC
All customers can now be able to checkout clients without issue.
- resolved Mar 01, 2026, 08:05 PM UTC
This incident has been resolved.