Unable to checkout or add payment for online booking

Update timeline

1. investigating Mar 01, 2026, 06:39 PM UTC

   We are aware of an issue where some customers are not able to checkout clients. We are actively investigating this issue and will provide another update soon.

2. investigating Mar 01, 2026, 06:58 PM UTC

   Hello, we are currently investigating the issue. In the meantime, please use the card on file as a payment method. Alternatively, you can try re-entering your credit card information, as the errors are intermittent and are not affecting all payments and bookings.

3. investigating Mar 01, 2026, 07:04 PM UTC

   We are currently investigating an intermittent issue impacting checkout attempts for some customers. Two workarounds are currently available: 1. Checkout with card on file 2. Re-enter credit card information and retry

4. monitoring Mar 01, 2026, 07:38 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Mar 01, 2026, 07:53 PM UTC

   All customers can now be able to checkout clients without issue.

6. resolved Mar 01, 2026, 08:05 PM UTC

   This incident has been resolved.