Boulevard incident
Duo issue - impacting checkout for some customers
Boulevard experienced a notice incident on July 7, 2026 affecting Dashboard, lasting 7h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 04:38 PM UTC
We’re currently investigating an issue that may be impacting checkout on Duo devices for some customers. Affected customers may see a blank checkout screen or may notice the gratuity screen is skipped during checkout. Affected customers should delete and reinstall the latest version of the Duo app and confirm their iPads are updated to the latest iPadOS version. We’ll share another update as soon as we have more information.
- investigating Jul 07, 2026, 05:54 PM UTC
We’re continuing to investigate an issue impacting checkout on Duo devices for some customers. Affected customers are seeing a blank checkout screen or noticing that the gratuity screen is being skipped during checkout. Some customers have seen improvement after deleting and reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version. While these steps have helped in some cases, they may not resolve the issue for everyone. Our team is continuing to investigate and will share another update as soon as we have more information.
- investigating Jul 07, 2026, 07:02 PM UTC
Our team is actively working to resolve the checkout issue affecting some Duo devices. At this time, the issue is not impacting all customers in the same way. Some customers have seen improvement after reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version, while others may continue to experience a blank checkout screen or skipped gratuity screen. We’ll continue working with affected customers and will share another update as soon as we have more information.
- investigating Jul 07, 2026, 08:44 PM UTC
Our team is continuing to work with affected customers as we investigate the checkout issue impacting some Duo devices. The issue is still not impacting all customers in the same way. Some customers have seen improvement after reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version, while others may continue to experience a blank checkout screen or skipped gratuity screen. We’ll share another update as soon as we have more information.
- monitoring Jul 07, 2026, 11:05 PM UTC
We’ve implemented fixes for the issues affecting some Duo devices during checkout and form display. Affected customers experiencing these issues should restart and update to the latest version of the Duo app. Our team is continuing to monitor to confirm the issues remain resolved.
- resolved Jul 08, 2026, 12:30 AM UTC
The issues affecting some Duo devices during checkout and form display have been resolved. All related errors have been fixed. Customers still seeing a blank screen or loading spinner during checkout should force quit and restart the Duo app.