Boulevard Outage History

Boulevard is up right now

Boulevard had 30 outages in the last 2 years totaling 102h 46m of downtime — averaging 1.2 incidents per month.

There were 30 Boulevard outages since May 24, 2025 totaling 102h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.joinblvd.com

Minor July 2, 2025

Dispute Evidence Upload Issue

Detected by Pingoru
Jul 02, 2025, 07:58 PM UTC
Resolved
Jul 03, 2025, 08:24 PM UTC
Duration
1d
Affected: Dashboard
Timeline · 3 updates
  1. investigating Jul 02, 2025, 07:58 PM UTC

    Our banking partner is currently experiencing an issue that is prohibiting customers from uploading evidence to disputes. We are in active communication with them regarding a fix and will update with more information as soon as possible.

  2. monitoring Jul 03, 2025, 06:33 PM UTC

    Our banking partner has made an update and we are now seeing evidence uploading correctly. We will continue monitoring this situation and update once we are confident this issue is fully resolved.

  3. resolved Jul 03, 2025, 08:24 PM UTC

    Our banking partner has successfully resolved the technical issue with evidence uploading. You can now upload evidence without encountering errors. We appreciate your patience during this time.

Read the full incident report →

Notice June 25, 2025

Appointment Creation Issue in Professional App

Detected by Pingoru
Jun 25, 2025, 06:13 PM UTC
Resolved
Jun 25, 2025, 10:01 PM UTC
Duration
3h 48m
Affected: Professional App
Timeline · 2 updates
  1. investigating Jun 25, 2025, 06:13 PM UTC

    We are aware that some customers are having issues creating appointments in the Professional App. We are currently investigating this matter and will provide another update shortly.

  2. resolved Jun 25, 2025, 10:01 PM UTC

    This has been resolved. Please reach out via Help Chat or [email protected] if you are still experiencing issues.

Read the full incident report →

Minor June 11, 2025

Manage Location & Manage Business Billing Section Failing to Load

Detected by Pingoru
Jun 11, 2025, 02:53 PM UTC
Resolved
Jun 11, 2025, 02:53 PM UTC
Duration
22s
Affected: Dashboard
Timeline · 4 updates
  1. investigating Jun 10, 2025, 04:46 PM UTC

    Currently, the billing section under the Manage tab and the Manage Business gear icon are failing to load. Our engineers are aware and are investigating this issue. Thank you for your patience while we work to bring things back to normal operational standards.

  2. identified Jun 10, 2025, 04:56 PM UTC

    We have identified a problem with an upstream hosting provider, and we are actively monitoring the situation.

  3. identified Jun 11, 2025, 02:53 PM UTC

    The issues with the upstream hosting provider have been resolved, and access to the billing section under "Manage Location" and "Manage Business" has been restored. Please reach out to the Help Chat if you are still experiencing issues. We sincerely apologize for any disruptions this caused you.

  4. resolved Jun 11, 2025, 02:53 PM UTC

    The issues with the upstream hosting provider have been resolved, and access to the billing section under "Manage Location" and "Manage Business" has been restored. Please reach out to the Help Chat if you are still experiencing issues. We sincerely apologize for any disruptions this caused you.

Read the full incident report →

Minor June 9, 2025

Delay in Client Appointment and Order History merge

Detected by Pingoru
Jun 09, 2025, 04:27 PM UTC
Resolved
Jun 09, 2025, 08:02 PM UTC
Duration
3h 35m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Jun 09, 2025, 04:27 PM UTC

    We are aware of an issue where some customers are seeing a delay in client appointments and order history appearing when merging two client accounts. We are actively investigating this issue and will provide another update within the next hour.

  2. monitoring Jun 09, 2025, 06:02 PM UTC

    We've released a fix to this issue for future client merges. We're currently working on restoring history for merged clients that were affected by this issue earlier today, no action is needed on your end.

  3. resolved Jun 09, 2025, 08:02 PM UTC

    The delay in appointment and order history appearing when merging client profiles should now be back up and running! Please reach out to the Help Chat if you are still experiencing issues. We sincerely apologize for any disruptions this caused you, and our team is continuing to work on improving the dashboard to prevent issues like this in the future.

Read the full incident report →

Minor May 24, 2025

Gratuity On Zero-Dollar Transactions

Detected by Pingoru
May 24, 2025, 05:10 PM UTC
Resolved
May 27, 2025, 04:05 PM UTC
Duration
2d 22h
Affected: Dashboard
Timeline · 3 updates
  1. investigating May 24, 2025, 05:10 PM UTC

    We are currently investigating an issue affecting gratuity payments on zero-dollar transactions. In some cases, the gratuity may not be properly captured. We will provide an update shortly.

  2. monitoring May 24, 2025, 06:50 PM UTC

    We have deployed a fix to resolve the issue that was previously affecting gratuity payments on zero-dollar transactions. Gratuities should now be working properly in all cases, but we are monitoring to ensure the issue is fully resolved.

  3. resolved May 27, 2025, 04:05 PM UTC

    We believe the fix has resolved the issue affecting gratuity payments on zero-dollar transactions, and no further issues have been reported. We apologize for any inconvenience.

Read the full incident report →