Boulevard incident

Hours not populating in the Staff Performance report for some customers

Minor Resolved View vendor source →

Boulevard experienced a minor incident on May 9, 2026 affecting Dashboard, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 05:29 PM UTC
Resolved
May 09, 2026, 07:41 PM UTC
Duration
2h 11m
Detected by Pingoru
May 09, 2026, 05:29 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating May 09, 2026, 05:29 PM UTC

    We are aware of an issue in which the Staff Performance report is not populating hours for some customers. We are actively investigating this issue and will provide another update soon.

  2. investigating May 09, 2026, 06:06 PM UTC

    We've identified the root cause of the issue affecting Staff Performance reports and are taking steps to address the issue.

  3. monitoring May 09, 2026, 07:13 PM UTC

    A fix has been implemented. We are continuing to monitor the issue.

  4. resolved May 09, 2026, 07:41 PM UTC

    The issue affecting Staff Performance reports has been resolved, and services are now operating normally.