Is Boulevard down?

We’re currently investigating an issue that may be impacting payment processing for a small subset of customers in the South Central U.S. This may affect new transactions, manual payments, and adding new cards on file. We’ll share another update as soon as we have more information.

We’re continuing to investigate the payment processing issue impacting a small subset of customers in the South Central U.S. At this time, our team is continuing to monitor the impact and investigate the cause. We’ll share another update as soon as we have more information

Some customers in the South Central and Eastern U.S. are experiencing issues with payment processing and dashboard loading. Our investigation indicates this is related to external internet infrastructure that may be affecting multiple businesses. Our team is continuing to investigate and explore paths to mitigate the issue. Impacted customers may be able to complete time-sensitive actions by switching to alternate connectivity, such as a mobile hotspot. We’ll provide another update as soon as we have more information.

This incident has been resolved.

Between 1:45pm and 1:50pm EDT, some customers experienced an issue processing payments. Any payments attempted during this window failed to process, so retrying them will not result in duplicate charges. Please retry any payments that were attempted during this time. If you’re still experiencing issues, reach out to Help Chat and our team can help.

We are aware of an issue in which the Staff Performance report is not populating hours for some customers. We are actively investigating this issue and will provide another update soon.

We've identified the root cause of the issue affecting Staff Performance reports and are taking steps to address the issue.

A fix has been implemented. We are continuing to monitor the issue.

The issue affecting Staff Performance reports has been resolved, and services are now operating normally.

We are aware that some customers are experiencing reporting and dashboard slowness or failures to load. This is due to an issue currently affecting Amazon Web Services. We are actively monitoring the situation and working to restore normal performance. We will provide further updates as soon as possible.

We have taken steps to mitigate the issue affecting reporting and dashboard performance, and customers should begin seeing improved load times. Our team is continuing to monitor performance closely and will provide another update once we confirm the issue is fully resolved.

The issue affecting reporting and dashboard performance has been resolved, and services are now operating normally. We apologize for any inconvenience.

We are currently investigating reports of forms failing to load and potential checkout issues. We will provide an update as soon as possible.

We are currently investigating reports of connectivity issues affecting forms and dashboard access for some customers. Our team is actively working to identify the cause and will provide an update as soon as more information becomes available.

Some customers are currently unable to load forms and charts, enter card details manually, and access a handful of other features. This is driven by a widespread DNS resolution issue affecting the .co top-level domain, reported across the internet right now. We are actively rolling out alternatives to restore the affected experiences while the upstream issue persists.

We continue to see issues affecting some Boulevard features, including form and chart loading, manual card entry, and select other functionality. This is related to an ongoing, widespread DNS resolution issue impacting .co domains. We are actively rolling out mitigation measures to restore affected experiences and will share further updates as progress is made.

We have deployed a partial fix that resolves issues with accessing forms and charts, as well as manual card entry on the Dashboard. Some areas, including the Duo app and client portal, may still experience issues with transactions. We are continuing to work toward a full resolution and will provide further updates as progress is made.

We have deployed additional fixes to resolve all issues affecting the Client Portal. We are still working to address remaining transaction issues within the Duo app and will provide further updates as progress is made.

A fix has been released to resolve transaction issues in the Duo app, and all systems should now be functioning normally. We are continuing to monitor to ensure full resolution and will provide a final update once confirmed.

All systems have been fully restored and are operating normally. This incident has been resolved.