Is Boulevard down?

We’re currently investigating an issue that may be impacting checkout on Duo devices for some customers. Affected customers may see a blank checkout screen or may notice the gratuity screen is skipped during checkout. Affected customers should delete and reinstall the latest version of the Duo app and confirm their iPads are updated to the latest iPadOS version. We’ll share another update as soon as we have more information.

We’re continuing to investigate an issue impacting checkout on Duo devices for some customers. Affected customers are seeing a blank checkout screen or noticing that the gratuity screen is being skipped during checkout. Some customers have seen improvement after deleting and reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version. While these steps have helped in some cases, they may not resolve the issue for everyone. Our team is continuing to investigate and will share another update as soon as we have more information.

Our team is actively working to resolve the checkout issue affecting some Duo devices. At this time, the issue is not impacting all customers in the same way. Some customers have seen improvement after reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version, while others may continue to experience a blank checkout screen or skipped gratuity screen. We’ll continue working with affected customers and will share another update as soon as we have more information.

Our team is continuing to work with affected customers as we investigate the checkout issue impacting some Duo devices. The issue is still not impacting all customers in the same way. Some customers have seen improvement after reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version, while others may continue to experience a blank checkout screen or skipped gratuity screen. We’ll share another update as soon as we have more information.

We’ve implemented fixes for the issues affecting some Duo devices during checkout and form display. Affected customers experiencing these issues should restart and update to the latest version of the Duo app. Our team is continuing to monitor to confirm the issues remain resolved.

The issues affecting some Duo devices during checkout and form display have been resolved. All related errors have been fixed. Customers still seeing a blank screen or loading spinner during checkout should force quit and restart the Duo app.

We’re currently investigating an issue that may be impacting payment processing for a small subset of customers in the South Central U.S. This may affect new transactions, manual payments, and adding new cards on file. We’ll share another update as soon as we have more information.

We’re continuing to investigate the payment processing issue impacting a small subset of customers in the South Central U.S. At this time, our team is continuing to monitor the impact and investigate the cause. We’ll share another update as soon as we have more information

Some customers in the South Central and Eastern U.S. are experiencing issues with payment processing and dashboard loading. Our investigation indicates this is related to external internet infrastructure that may be affecting multiple businesses. Our team is continuing to investigate and explore paths to mitigate the issue. Impacted customers may be able to complete time-sensitive actions by switching to alternate connectivity, such as a mobile hotspot. We’ll provide another update as soon as we have more information.

This incident has been resolved.

Between 1:45pm and 1:50pm EDT, some customers experienced an issue processing payments. Any payments attempted during this window failed to process, so retrying them will not result in duplicate charges. Please retry any payments that were attempted during this time. If you’re still experiencing issues, reach out to Help Chat and our team can help.

We are aware of an issue in which the Staff Performance report is not populating hours for some customers. We are actively investigating this issue and will provide another update soon.

We've identified the root cause of the issue affecting Staff Performance reports and are taking steps to address the issue.

A fix has been implemented. We are continuing to monitor the issue.

The issue affecting Staff Performance reports has been resolved, and services are now operating normally.

We are aware that some customers are experiencing reporting and dashboard slowness or failures to load. This is due to an issue currently affecting Amazon Web Services. We are actively monitoring the situation and working to restore normal performance. We will provide further updates as soon as possible.

We have taken steps to mitigate the issue affecting reporting and dashboard performance, and customers should begin seeing improved load times. Our team is continuing to monitor performance closely and will provide another update once we confirm the issue is fully resolved.

The issue affecting reporting and dashboard performance has been resolved, and services are now operating normally. We apologize for any inconvenience.