Boulevard experienced a minor incident on September 26, 2025 affecting Dashboard, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2025, 04:09 PM UTC
We are currently aware of an issue impacting a small percentage of SMS messages being sent from our platform returning an error of "Invalid sender address." This error is being returned from one of our upstream partners who is currently investigating the issue. We will provide further updates as soon as they become available.
- identified Sep 26, 2025, 06:31 PM UTC
The cause of the issue has been identified and our team is awaiting confirmation from our upstream parter that the issue has been resolved. Our team is actively monitoring the SMS delivery rates as we continue to work with our partner. We will provide further updates as soon as they become available.
- monitoring Sep 26, 2025, 09:19 PM UTC
The issue impacting a small percentage of SMS messages being sent from our platform returning the error "Invalid sender address" has been resolved by our upstream partner. Our team has confirmed the error is no longer occurring and will continue to monitor. We will provide an update if anything further changes.
- resolved Sep 29, 2025, 05:19 PM UTC
The issue with our upstream partner has been resolved and our team has confirmed that the SMS error is no longer occurring. Please reach out to Help Chat if you are still experiencing any further issues. We sincerely apologize for any disruptions this may have caused.