Bonusly Outage History

There were 3 Bonusly outages since March 2, 2026 totaling 10h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bonus.ly

Major April 7, 2026

Degraded Rewards Experience

Detected by Pingoru: Apr 07, 2026, 01:01 PM UTC
Resolved: Apr 07, 2026, 04:01 PM UTC
Duration: 3h

Affected: Rewards

Timeline · 3 updates

investigating Apr 07, 2026, 01:01 PM UTC

We are currently experiencing intermittent issues with rewards redemption. Some users may encounter timeouts or delays when attempting to redeem rewards. Our engineering team is actively investigating the root cause. We will provide updates as we learn more.
investigating Apr 07, 2026, 03:57 PM UTC

We identified a slow query in our rewards infrastructure and implemented a query improvement to resolve.
resolved Apr 07, 2026, 04:01 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 6, 2026

Activity Feed Performance Issue

Detected by Pingoru: Mar 06, 2026, 05:16 PM UTC
Resolved: Mar 06, 2026, 11:49 PM UTC
Duration: 6h 33m

Timeline · 3 updates

investigating Mar 06, 2026, 05:16 PM UTC

We are currently investigating reports of slowness impacting the activity feeds on the Bonusly homepage. Please monitor this thread for updates.
monitoring Mar 06, 2026, 05:34 PM UTC

Performance has stabilized - Our teams will continue to monitor.
resolved Mar 06, 2026, 11:49 PM UTC

Monitoring the situation confirms performance is nominal. Thanks for your patience!

Read the full incident report →

Minor March 2, 2026

Rewards Fulfillment Intermittent

Detected by Pingoru: Mar 02, 2026, 05:22 PM UTC
Resolved: Mar 02, 2026, 06:45 PM UTC
Duration: 1h 23m

Affected: Rewards

Timeline · 4 updates

investigating Mar 02, 2026, 05:22 PM UTC

We're seeing an increased error rate with Rewards fulfillment for gift cards. Investigating
identified Mar 02, 2026, 06:07 PM UTC

One of our fulfillment vendors is experiencing a high error rate. We're working through the issue with them to help resolve it.
monitoring Mar 02, 2026, 06:22 PM UTC

Almost all of the failed reward redemptions from a couple hours ago have now been retried and succeeded. All will be pushed through in the next few minutes. We'll monitor things after that.
resolved Mar 02, 2026, 06:45 PM UTC

We've successfully retried all failed redemptions from this morning. New rewards are being fulfilled as expected. Thanks for riding through this with us!

Read the full incident report →

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