Bonusly incident

Difficulty Claiming Rewards

Resolved after 18 minutes, affecting Rewards, on October 26, 2026.

investigating Oct 26, 2026, 07:11 PM UTC

We’re looking into an issue affecting some reward redemptions. If you recently redeemed points for a reward, it may show as “pending” in your account. Our team is actively investigating, and we’ll post an update here as soon as we know more.

Started
Oct 26, 2026, 07:11 PM UTC
Resolved
Oct 26, 2026, 07:30 PM UTC
Duration
18m
Detected by Pingoru
Oct 26, 2026, 07:11 PM UTC

Affected components

Rewards

Update timeline

  1. investigating Oct 26, 2026, 07:11 PM UTC

    We’re looking into an issue affecting some reward redemptions. If you recently redeemed points for a reward, it may show as “pending” in your account. Our team is actively investigating, and we’ll post an update here as soon as we know more.

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