Bonusly experienced a minor incident on March 2, 2026 affecting Rewards, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Rewards
Update timeline
- investigating Mar 02, 2026, 05:22 PM UTC
We're seeing an increased error rate with Rewards fulfillment for gift cards. Investigating
- identified Mar 02, 2026, 06:07 PM UTC
One of our fulfillment vendors is experiencing a high error rate. We're working through the issue with them to help resolve it.
- monitoring Mar 02, 2026, 06:22 PM UTC
Almost all of the failed reward redemptions from a couple hours ago have now been retried and succeeded. All will be pushed through in the next few minutes. We'll monitor things after that.
- resolved Mar 02, 2026, 06:45 PM UTC
We've successfully retried all failed redemptions from this morning. New rewards are being fulfilled as expected. Thanks for riding through this with us!