Bonusly experienced a notice incident on January 9, 2026 affecting Intercom Email and Intercom Chats and Posts, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Intercom EmailIntercom Chats and Posts
Update timeline
- investigating Jan 09, 2026, 08:05 PM UTC
Bonusly’s support messaging system, Intercom, is currently experiencing a widespread issue. Some users may be unable to access the Bonusly Support menu from their dashboard or communicate with the Bonusly Support team. We are actively monitoring the situation and will share updates as they become available.
- resolved Jan 09, 2026, 09:25 PM UTC
Our partners have resolved the issue.