Bonusly experienced a major incident on September 30, 2026 affecting Rewards, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Rewards
Update timeline
- identified Sep 30, 2026, 08:36 PM UTC
We've identified an issue with our rewards system that is preventing most redemptions going through. We're working on the fix now.
- monitoring Sep 30, 2026, 09:01 PM UTC
Ok, we've implemented the solution and are now monitoring to make sure all rewards redemptions go through smoothly.
- monitoring Sep 30, 2026, 09:08 PM UTC
We're working now to push all failed reward redemptions through. We expect this to take two hours.
- resolved Sep 30, 2026, 10:04 PM UTC
Ok, all failed reward redemptions have been reprocessed. We're good to go, and the system is working nominally.