Blackbaud Outage History
Blackbaud is up right nowPingoru has recorded 197 incidents for Blackbaud: 196 in the last 12 months and 73 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 20 | 249 of 720 (35%) |
| May 2026 | 26 | 196 of 744 (26%) |
| June 2026 | 18 | 221 of 720 (31%) |
| July 2026 | 25 | 229 of 744 (31%) |
| August 2026 | 17 | 176 of 744 (24%) |
| September 2026 | 22 | 60 of 720 (8%) |
| October 2026 | 28 | 206 of 594 (35%) |
Incidents, newest first
Minor March 6, 2026 Active Issue Alert – JustGiving - 000662434 1h 42m JustGiving® from Blackbaud®
Started Mar 06, 2026, 12:43 PM UTC· resolved Mar 06, 2026, 02:26 PM UTC
- investigating Mar 06, 2026, 12:43 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Mar 06, 2026, 01:26 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- monitoring Mar 06, 2026, 01:50 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
- resolved Mar 06, 2026, 02:26 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor March 4, 2026 Active Issue Alert – Blackbaud CRM™ - #000661940 14m Blackbaud CRM™
Started Mar 04, 2026, 03:16 PM UTC· resolved Mar 04, 2026, 03:30 PM UTC
- investigating Mar 04, 2026, 03:16 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Mar 04, 2026, 03:30 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor March 2, 2026 Active Issue Alert – ETAP - 000661512 27m Blackbaud eTapestry®
Started Mar 02, 2026, 05:19 PM UTC· resolved Mar 02, 2026, 05:47 PM UTC
- investigating Mar 02, 2026, 05:19 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Mar 02, 2026, 05:47 PM UTC
This incident has been resolved.
Minor March 2, 2026 Active Issue Alert – Multiple Products - #000661466 1d 1h Blackbaud School Website System™, Blackbaud Grantmaking™, Accounts Payable API, Blackbaud.com and 27 more
Started Mar 02, 2026, 02:14 PM UTC· resolved Mar 03, 2026, 04:08 PM UTC
- investigating Mar 02, 2026, 02:14 PM UTC
Users may intermittently experience slow page loads or a pulsing dot when attempting to access the sign-in page or login to a solution. We're diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Mar 02, 2026, 03:02 PM UTC
We are seeing improvements in login response times following a configuration change and are currently monitoring system performance. Please continue to reference this page for updates.
- investigating Mar 02, 2026, 03:23 PM UTC
Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Mar 02, 2026, 03:43 PM UTC
Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Mar 02, 2026, 03:46 PM UTC
Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Mar 02, 2026, 04:39 PM UTC
Intermittent issues are recurring. Users are receiving errors including "504 Gateway Timeout" when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Mar 02, 2026, 07:04 PM UTC
We continue to see a reduction in the number of errors received by users when attempting to login or navigate through their Blackbaud solutions. Our engineers are continuing to investigate to identify the root cause and work toward full resolution of this incident. We continue monitoring system performance. Please continue to reference this page for updates.
- investigating Mar 02, 2026, 08:23 PM UTC
We continue to see stable login response times and reduced navigation errors following recent configuration changes. We will continue monitoring system performance to ensure ongoing stability. Please continue to reference this page for updates
- resolved Mar 03, 2026, 04:08 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Notice February 27, 2026 Active Issue Alert – RENXT/FENXT- 000661312 54m Financial Edge NXT, Raiser's Edge NXT®
Started Feb 27, 2026, 05:19 PM UTC· resolved Feb 27, 2026, 06:14 PM UTC
- investigating Feb 27, 2026, 05:11 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Feb 27, 2026, 05:19 PM UTC
We have identified an issue with users receiving a That's Odd error when navigating to Fundraising Dashboards. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Feb 27, 2026, 06:03 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 27, 2026, 06:04 PM UTC
We have identified an issue with users receiving a That's Odd error when navigating to Fundraising Dashboards. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Feb 27, 2026, 06:12 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 27, 2026, 06:14 PM UTC
This incident has been resolved.
Notice February 26, 2026 Active Issue Alert – Education Management - 000661179 – Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™ and 3 more
Started Feb 26, 2026, 09:25 PM UTC· resolved Feb 26, 2026, 09:25 PM UTC
- resolved Feb 26, 2026, 09:25 PM UTC
An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Notice February 26, 2026 Active Issue Alert -Raisers Edge 000661074 1h 34m Blackbaud Luminate Online®, Raiser's Edge®
Started Feb 26, 2026, 04:10 PM UTC· resolved Feb 26, 2026, 05:44 PM UTC
- investigating Feb 26, 2026, 04:10 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Feb 26, 2026, 04:12 PM UTC
We are continuing to investigate this issue.
- investigating Feb 26, 2026, 04:16 PM UTC
We are continuing to investigate this issue.
- investigating Feb 26, 2026, 04:21 PM UTC
A subset of customers are receiving the message "Error saving records" when trying to import or process a global change for constituent data. Our engineers are investigating the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Feb 26, 2026, 05:03 PM UTC
A subset of customers are receiving the message "Error saving records" when trying to import or process a global change for constituent data. Our engineers are investigating the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Feb 26, 2026, 05:37 PM UTC
A subset of customers are receiving the message "Error saving records" when trying to import or process a global change for constituent data. Our engineers are investigating the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Feb 26, 2026, 05:44 PM UTC
This incident has been resolved.
Minor February 25, 2026 Active Issue Alert – Blackbaud Tuition Management - #000660909 7m Blackbaud Tuition Management™
Started Feb 25, 2026, 07:54 PM UTC· resolved Feb 25, 2026, 08:01 PM UTC
- investigating Feb 25, 2026, 07:54 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Feb 25, 2026, 08:01 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor February 23, 2026 Active Issue Alert – YourCause® CSRconnect® - #000660339 5h YourCause® CSRconnect®
Started Feb 23, 2026, 05:04 PM UTC· resolved Feb 23, 2026, 10:05 PM UTC
- investigating Feb 23, 2026, 05:04 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Feb 23, 2026, 05:10 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to search or view organizations. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Feb 23, 2026, 10:05 PM UTC
We have identified a resolution and this has been deployed. Early monitoring shows no errors received. Thank you for your patience, this issue has been resolved.
Major February 22, 2026 Active Issue Alert – Luminate Online - 000660237 4h 20m Blackbaud Luminate Online®
Started Feb 22, 2026, 12:09 AM UTC· resolved Feb 22, 2026, 04:30 AM UTC
- investigating Feb 22, 2026, 12:09 AM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Feb 22, 2026, 12:24 AM UTC
We are aware of a subset of customer sites that are inaccessible. This includes admin login as well as web forms. Engineers are working on resolving the issue as quickly as possible. Please reference this page for further updates.
- resolved Feb 22, 2026, 04:30 AM UTC
This incident has been resolved.
Notice February 19, 2026 Active Issue Alert – Luminate - 000659914 18m Blackbaud Luminate Online®
Started Feb 19, 2026, 08:23 PM UTC· resolved Feb 19, 2026, 08:41 PM UTC
- investigating Feb 19, 2026, 08:23 PM UTC
We have identified an issue that impacted a subset of customers causing sites to be inaccessible. Our engineers have restored service and sites are accessible again.
- resolved Feb 19, 2026, 08:41 PM UTC
This incident has been resolved.
Notice February 19, 2026 Resolved Issue Alert – Luminate - 000659914 – Blackbaud Luminate Online®
Started Feb 19, 2026, 08:20 PM UTC· resolved Feb 19, 2026, 08:20 PM UTC
- resolved Feb 19, 2026, 08:20 PM UTC
We have identified an issue that impacted a subset of customers causing sites to be inaccessible. Our engineers have restored service and sites are accessible again.
Notice February 19, 2026 Active Issue Alert –Luminate Online - 000659808 16m Blackbaud Luminate Online®
Started Feb 19, 2026, 04:25 PM UTC· resolved Feb 19, 2026, 04:42 PM UTC
- investigating Feb 19, 2026, 04:25 PM UTC
We have identified an issue impacting direct debit gifts. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Feb 19, 2026, 04:40 PM UTC
We are continuing to investigate this issue.
- resolved Feb 19, 2026, 04:42 PM UTC
This incident has been resolved.
Minor February 13, 2026 Active Issue Alert – Blackbaud ID – Multiple Products - 000659067 15m Blackbaud School Website System™, Blackbaud Grantmaking™, Accounts Payable API, Blackbaud.com and 22 more
Started Feb 13, 2026, 04:48 PM UTC· resolved Feb 13, 2026, 05:04 PM UTC
- investigating Feb 13, 2026, 04:48 PM UTC
We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
- investigating Feb 13, 2026, 04:53 PM UTC
A subset of customers are intermittently experiencing either a blank page or blinking dot when attempting to login to the solution or access the sign-in page. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to check this page for updates.
- resolved Feb 13, 2026, 05:04 PM UTC
We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Minor February 13, 2026 Active Issue Alert – Blackbaud Luminate Online - 000659047 50m Blackbaud Luminate Online®
Started Feb 13, 2026, 03:56 PM UTC· resolved Feb 13, 2026, 04:46 PM UTC
- investigating Feb 13, 2026, 03:56 PM UTC
We have identified an issue impacting a subset of customers causing sites to be inaccessible. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Feb 13, 2026, 04:16 PM UTC
We have identified an issue impacting a subset of customers causing sites to be inaccessible. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Feb 13, 2026, 04:26 PM UTC
Our engineers have resolved this issue and sites are accessible again. We continue to investigate an issue impacting Luminate Web Services for those same customers. Please continue to reference this page for updates.
- investigating Feb 13, 2026, 04:42 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
- resolved Feb 13, 2026, 04:46 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Major February 12, 2026 Active Issue Alert -Online Giving/Donation Forms 31m Blackbaud Altru®, Blackbaud CRM™, Raiser's Edge NXT®
Started Feb 12, 2026, 02:10 PM UTC· resolved Feb 12, 2026, 02:42 PM UTC
- investigating Feb 12, 2026, 02:10 PM UTC
We have identified an issue impacting some of our customers that would prevent them from editing Online Giving Standard Donation forms. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Feb 12, 2026, 02:18 PM UTC
We are continuing to investigate this issue.
- investigating Feb 12, 2026, 02:22 PM UTC
We are continuing to investigate this issue.
- investigating Feb 12, 2026, 02:23 PM UTC
We have identified an issue impacting some of our customers that would prevent them from editing Online Giving Standard Donation forms. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates
- investigating Feb 12, 2026, 02:42 PM UTC
We are continuing to investigate this issue.
- resolved Feb 12, 2026, 02:42 PM UTC
This incident has been resolved.
Minor February 11, 2026 Active Issue Alert – JustGiving® from Blackbaud® - #000658523 6h 32m JustGiving® from Blackbaud®
Started Feb 11, 2026, 02:55 PM UTC· resolved Feb 11, 2026, 09:28 PM UTC
- investigating Feb 11, 2026, 02:55 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to make cryptocurrency donations/payments. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Feb 11, 2026, 09:28 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor February 10, 2026 Active Issue Alert – Multiple Products - #000658431 50m Blackbaud School Website System™, Blackbaud Grantmaking™, Accounts Payable API, Blackbaud.com and 22 more
Started Feb 10, 2026, 09:41 PM UTC· resolved Feb 10, 2026, 10:31 PM UTC
- investigating Feb 10, 2026, 09:41 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Feb 10, 2026, 09:59 PM UTC
We are continuing to investigate this issue.
- investigating Feb 10, 2026, 10:00 PM UTC
A subset of customers are intermittently experiencing either a blank page or spinning icon when attempting to login to the solution. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Feb 10, 2026, 10:29 PM UTC
We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
- resolved Feb 10, 2026, 10:31 PM UTC
We are no longer receiving new reports of sign-in issues and have correlated prior errors with a vendor outage that has been resolved. We have confirmed restoration of our services at this time.
Minor February 9, 2026 Active Issue Alert – DonorCentrics - #000658025 7h 36m donorCentrics®
Started Feb 09, 2026, 02:48 PM UTC· resolved Feb 09, 2026, 10:24 PM UTC
- investigating Feb 09, 2026, 02:48 PM UTC
We have identified an issue impacting a subset of our customers causing a blank page to load in Benchmarking dashboards within DonorCentrics. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Feb 09, 2026, 02:52 PM UTC
We have identified an issue impacting a subset of our customers causing a blank page to load in dashboards within DonorCentrics. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Feb 09, 2026, 07:52 PM UTC
An issue impacting a subset of our customers that was causing a blank page to load in dashboards within DonorCentrics has been fixed. Our engineers are continuing to monitor the fix to make sure there are no further issues. Please continue to reference this page for updates.
- resolved Feb 09, 2026, 10:24 PM UTC
This incident has been resolved.
Minor February 9, 2026 Active Issue Alert – eTapestry - 000657993 2h 44m Blackbaud eTapestry®
Started Feb 09, 2026, 12:36 AM UTC· resolved Feb 09, 2026, 03:21 AM UTC
No vendor updates were posted for this incident.