Blackbaud incident

Active Issue Alert – Multiple Products - #000661466

Minor Resolved View vendor source →
Started
Mar 02, 2026, 02:14 PM UTC
Resolved
Mar 03, 2026, 04:08 PM UTC
Duration
1d 1h
Detected by Pingoru
Mar 02, 2026, 02:14 PM UTC

Affected components

Blackbaud School Website System™Blackbaud Grantmaking™Accounts Payable APIBlackbaud.comBlackbaud Fundraiser Performance Management™YourCause® CSRconnect®Blackbaud Altru®Financial Edge NXTBlackbaud Enrollment Management System™Constituent APIYourCause® GrantsConnect®Blackbaud Learning Management SystemGeneral Ledger APIFundraising APIPayments APISupportYourCause® Blackbaud Verified NetworkBlackbaud Student Information System™Statistical Unit APIGift APITreasury APICore FunctionalitySchool APIOpportunity APIRaiser's Edge NXT®Blackbaud eTapestry®Blackbaud Billing Management™Blackbaud Tuition Management™ResearchPoint™WealthPoint®DonorCentral® NXT

Update timeline

  1. investigating Mar 02, 2026, 02:14 PM UTC

    Users may intermittently experience slow page loads or a pulsing dot when attempting to access the sign-in page or login to a solution. We're diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. monitoring Mar 02, 2026, 03:02 PM UTC

    We are seeing improvements in login response times following a configuration change and are currently monitoring system performance. Please continue to reference this page for updates.

  3. investigating Mar 02, 2026, 03:23 PM UTC

    Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  4. investigating Mar 02, 2026, 03:43 PM UTC

    Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  5. investigating Mar 02, 2026, 03:46 PM UTC

    Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  6. investigating Mar 02, 2026, 04:39 PM UTC

    Intermittent issues are recurring. Users are receiving errors including "504 Gateway Timeout" when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  7. investigating Mar 02, 2026, 07:04 PM UTC

    We continue to see a reduction in the number of errors received by users when attempting to login or navigate through their Blackbaud solutions. Our engineers are continuing to investigate to identify the root cause and work toward full resolution of this incident. We continue monitoring system performance. Please continue to reference this page for updates.

  8. investigating Mar 02, 2026, 08:23 PM UTC

    We continue to see stable login response times and reduced navigation errors following recent configuration changes. We will continue monitoring system performance to ensure ongoing stability. Please continue to reference this page for updates

  9. resolved Mar 03, 2026, 04:08 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

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