Blackbaud incident

Active Issue Alert – Luminate Online - 000660237

Major Resolved View vendor source →

Blackbaud experienced a major incident on February 22, 2026 affecting Blackbaud Luminate Online®, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2026, 12:09 AM UTC
Resolved
Feb 22, 2026, 04:30 AM UTC
Duration
4h 20m
Detected by Pingoru
Feb 22, 2026, 12:09 AM UTC

Affected components

Blackbaud Luminate Online®

Update timeline

  1. investigating Feb 22, 2026, 12:09 AM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. investigating Feb 22, 2026, 12:24 AM UTC

    We are aware of a subset of customer sites that are inaccessible. This includes admin login as well as web forms. Engineers are working on resolving the issue as quickly as possible. Please reference this page for further updates.

  3. resolved Feb 22, 2026, 04:30 AM UTC

    This incident has been resolved.