Blackbaud incident

Active Issue Alert – Multiple Products - #000658431

Minor Resolved View vendor source →
Started
Feb 10, 2026, 09:41 PM UTC
Resolved
Feb 10, 2026, 10:31 PM UTC
Duration
50m
Detected by Pingoru
Feb 10, 2026, 09:41 PM UTC

Affected components

Blackbaud School Website System™Blackbaud Grantmaking™Accounts Payable APIBlackbaud.comBlackbaud Fundraiser Performance Management™Blackbaud Altru®Financial Edge NXTBlackbaud Enrollment Management System™Constituent APIBlackbaud Learning Management SystemGeneral Ledger APIFundraising APIPayments APIBlackbaud Student Information System™Statistical Unit APIGift APITreasury APICore FunctionalitySchool APIOpportunity APIRaiser's Edge NXT®Blackbaud eTapestry®Blackbaud Billing Management™Blackbaud Tuition Management™WealthPoint®DonorCentral® NXT

Update timeline

  1. investigating Feb 10, 2026, 09:41 PM UTC

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. investigating Feb 10, 2026, 09:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 10, 2026, 10:00 PM UTC

    A subset of customers are intermittently experiencing either a blank page or spinning icon when attempting to login to the solution. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  4. identified Feb 10, 2026, 10:29 PM UTC

    We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

  5. resolved Feb 10, 2026, 10:31 PM UTC

    We are no longer receiving new reports of sign-in issues and have correlated prior errors with a vendor outage that has been resolved. We have confirmed restoration of our services at this time.

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