Blackbaud incident
Active Issue Alert – Multiple Products - #000658431
Blackbaud experienced a minor incident on February 10, 2026 affecting Blackbaud School Website System™ and Blackbaud Grantmaking™ and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 09:41 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Feb 10, 2026, 09:59 PM UTC
We are continuing to investigate this issue.
- investigating Feb 10, 2026, 10:00 PM UTC
A subset of customers are intermittently experiencing either a blank page or spinning icon when attempting to login to the solution. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Feb 10, 2026, 10:29 PM UTC
We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
- resolved Feb 10, 2026, 10:31 PM UTC
We are no longer receiving new reports of sign-in issues and have correlated prior errors with a vendor outage that has been resolved. We have confirmed restoration of our services at this time.