Biz Core Outage History

Started Oct 07, 2026, 01:49 AM UTC· resolved Oct 07, 2026, 06:56 AM UTC

1. identified Oct 07, 2026, 01:49 AM UTC

   We are currently experiencing an upstream outage with our banking partner which has resulted in a delay to our outgoing funds settlement. We will update you as soon as we have more information with an expected resolution time.

2. identified Oct 07, 2026, 04:13 AM UTC

   We've contacted our banking partner a few times asking for an update and any possible workarounds. So far, they haven't been able to give us a cause or an interim solution. We'll keep following up with them and will post here as soon as we have more information.

3. resolved Oct 07, 2026, 06:56 AM UTC

   We successfully processed outgoing disbursements at 4:22pm AEST today. If you do not receive a settlement report email please generate the required report using the BizCore Portal.

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Started Aug 27, 2026, 11:37 PM UTC· resolved Aug 28, 2026, 06:54 AM UTC

1. investigating Aug 27, 2026, 11:37 PM UTC

   An issue has been identified related to direct debits dated 27/08/2026. We reviewed our own scheduling and submission process and found it completed without error but we noticed that there may have been a delay in processing time of our upstream banking partner. We've reached out to them for comment and clarity on the cause, and will post an update here once we hear back. At this stage we expect that all scheduled transactions will process but will be delayed. For questions in the meantime, contact [email protected].

2. monitoring Aug 28, 2026, 12:26 AM UTC

   Our upstream banking partner has confirmed that they experienced an extensive network outage on 27/08/2026. Due to this, some direct debit payments were delayed in being issued to other banks and in some cases have not been exchanged with other banks until today. This will likely result in delays of response times for all affected payments. We will update you once we have further information on this. From today all future repayments are expected to process as usual and systems have been fully restored.

3. resolved Aug 28, 2026, 06:54 AM UTC

   We have contacted directly affected subscribers via email to coordinate and update on next steps. If you have any questions or have scheduled transactions processed on 27/08/26 and have not received an email, please contact us via [email protected]

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Started Aug 27, 2026, 06:21 AM UTC· resolved Aug 27, 2026, 06:59 AM UTC

1. investigating Aug 27, 2026, 06:21 AM UTC

   Our upstream PayID provider, Azupay, is currently experiencing an incident affecting PayID, causing errors and delays for some payments. Some customers may see errors or delays with incoming and outgoing payments via PayID. Azupay is investigating the issue and we will continue to provide updates as further information becomes available. If you have any questions or concerns, please contact our support team at [email protected] Thank you, Biz Core Support Team

2. monitoring Aug 27, 2026, 06:42 AM UTC

   Azupay has advised that services have stabilised and the incident is now resolved. Payments that were delayed or failed during the outage (3:04pm–3:27pm AEST) have been reprocessed.

3. resolved Aug 27, 2026, 06:59 AM UTC

   This incident has been resolved. If you have any questions or concerns, please contact our support team at [email protected]

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Started Aug 27, 2026, 04:37 AM UTC· resolved Aug 27, 2026, 05:00 AM UTC

1. investigating Aug 27, 2026, 04:37 AM UTC

   We are currently investigating this issue.

2. investigating Aug 27, 2026, 04:38 AM UTC

   Please direct any support requests directly via email to [email protected]

3. resolved Aug 27, 2026, 05:00 AM UTC

   This incident has been resolved.

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Started Apr 16, 2026, 02:12 AM UTC· resolved Apr 16, 2026, 03:19 AM UTC

1. investigating Apr 16, 2026, 02:12 AM UTC

   We have identified an issue affecting our payment process, specifically related to transaction status updates. As a result, some status updates may currently be delayed. Disbursements of subscriber funds, along with the associated reports, have also been delayed. Our team is actively working to resolve the issue and expects all transaction statuses to be updated and all pending disbursements completed by the end of the business day. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to resolve the matter.

2. resolved Apr 16, 2026, 03:19 AM UTC

   Thank you for your patience. This incident has been resolved. Reports should be processed shortly but please get in touch with support if you have any issues or questions.

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Started Jan 23, 2026, 12:43 AM UTC· resolved Jan 23, 2026, 04:31 AM UTC

1. investigating Jan 23, 2026, 12:43 AM UTC

   Azupay has identified that ANZ is currently experiencing an incident affecting outbound PayID payments. They are also investigating whether inbound transactions are impacted. Subscribers making outbound payments affected by this issue will have received PA04 and AB01 error codes, and the payments will show a FAILED status. Please ensure you review these transactions before attempting them again.

2. resolved Jan 23, 2026, 04:31 AM UTC

   This incident has been resolved.

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Started Sep 29, 2025, 09:20 PM UTC· resolved Sep 30, 2025, 12:11 AM UTC

1. identified Sep 29, 2025, 09:20 PM UTC

   Dear Subscribers, We are currently experiencing an outage with our SMS service provider. Our team is working closely with DirectSMS to resolve the issue as quickly as possible. We understand this may cause inconvenience and want to assure you that restoring the service is our top priority. For the latest updates, please visit our Status page. We appreciate your patience and understanding. Best regards, FSoft team

2. resolved Sep 30, 2025, 12:11 AM UTC

   Incident Report: SMS Service Disruption Summary - Between 03:08 AM and 09:12 AM (AEST) on 30 September 2025, BizCore experienced a disruption to its SMS service. During this period, outbound SMS messages were not successfully delivered due to an outage with our SMS provider, DirectSMS. Impact - All SMS messages sent during the outage window failed. - These messages cannot be automatically retried because the required sender information was not retained by the provider during the outage. Resolution - The underlying issue affecting SMS delivery has been identified and resolved. Normal SMS functionality was fully restored at 09:12 AM (AEST). Next Steps for Users - Subscribers who attempted to send SMS messages during the affected period will need to manually resend those messages. If the messages were also delivered via email, you may choose not to resend them via SMS. Preventive Action - Our team continues to monitor the SMS service closely to ensure stability. Following our review with the provider, we do not anticipate further disruptions, but we will maintain heightened monitoring until we are confident the service remains stable.

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Started Sep 17, 2025, 12:48 AM UTC· resolved Sep 17, 2025, 04:28 AM UTC

1. investigating Sep 17, 2025, 12:48 AM UTC

   Hi All, We have been notified by our upstream payment partner, Azupay, that outbound PayID disbursements to some Commonwealth Bank (CBA) customers are currently failing. Azupay is investigating the issue and working to confirm whether other banks are affected. We will continue to provide updates as further information becomes available. If you have any questions or concerns, please contact our support team at [email protected] Thank you, Biz Core Support Team

2. monitoring Sep 17, 2025, 01:49 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 17, 2025, 04:28 AM UTC

   This incident has been resolved.

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Started Jul 21, 2025, 05:31 AM UTC· resolved Jul 21, 2025, 11:44 AM UTC

1. investigating Jul 21, 2025, 05:31 AM UTC

   Hi All, We wanted to notify you that Biz Core platform will be undergoing maintenance tonight, starting at 8:00 PM. During this time, the platform will be unavailable for approximately 30 minutes. However, we anticipate that the platform will be fully operational by 8:30 PM. Issues/Features included in release: - Single-line address handling. - Save application form performance optimisation. - Turn off sending resume application email option defaults to on for some application forms. If you have any further questions, please don't hesitate to contact our support team. Thank you for your patience and continued support. Best regards, Biz Core Dev Team

2. resolved Jul 21, 2025, 11:44 AM UTC

   This incident has been resolved.

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Started Jun 18, 2025, 12:11 AM UTC· resolved Jun 18, 2025, 09:59 AM UTC

1. identified Jun 18, 2025, 12:11 AM UTC

   Dear Subscribers, We are currently experiencing temporary system slowness and degraded performance across some services. We have identified the issue and our engineering team is actively addressing the situation. We appreciate your patience and apologize for any inconvenience caused, and will continue updating as thing progress. Thank you, Biz Core Support Team

2. identified Jun 18, 2025, 06:07 AM UTC

   Hi All, We wanted to notify you that Biz Core platform will be undergoing maintenance today, starting at 4:15 PM. During this time, the Portal will be unavailable for approximately 15 minutes. However, we anticipate that the platform will be fully operational by 4:30 PM. If you have any further questions, please don't hesitate to contact our support team. Thank you for your patience and continued support. Best regards, Biz Core Dev Team

3. identified Jun 18, 2025, 07:14 AM UTC

   Hi All, We have confirmed that today’s slowness is linked to an ongoing Microsoft Azure platform incident. Microsoft has advised that recent backend changes are causing degraded performance on some customer databases, including ours. Our engineering team is working directly with Microsoft to verify the scope and fast-track a fix. No data-integrity or security issues have been identified; service performance is the only area affected. Thank you for your patience. Biz Core Support Team

4. monitoring Jun 18, 2025, 07:34 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jun 18, 2025, 09:59 AM UTC

   Hi All, We’ve now confirmed that the recent performance issues were the result of a platform-level issue with our cloud provider, Microsoft Azure. This affected a number of customers globally and was caused by a backend infrastructure change on their end. Microsoft has since resolved the issue, and we have observed system performance returning to normal. We’ll continue to monitor closely to ensure ongoing stability. Thank you for your patience while we investigated this alongside Microsoft. Biz Core Support Team

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Started Apr 15, 2025, 12:25 AM UTC· resolved Apr 16, 2025, 02:34 AM UTC

1. investigating Apr 15, 2025, 12:25 AM UTC

   Impact: Some loan operations, ledger loading, and payment scheduling. 🧭 Current Known Issues Under Investigation • Ledger Load Failures (Loan API Errors) •Affected loans are failing to load ledger data due to the following backend errors: Invalid payment frequency. Value was either too large or too small for a Decimal. • ✅ QA has reproduced the issue and a fix is being implemented. • Missing Direct Debit Schedule After Payment • A payment was recorded, but the remaining direct debit schedule disappeared unexpectedly. • 🔍 We're currently investigating whether a rule or backend recalculation caused the removal. 🛡️ What We're Doing: • Triage and hotfix development is in progress • Affected services are being monitored via Application Insights and Rollbar • High-priority cases are being escalated to the dev team • Improvements to validation, schedule generation, and error handling are being prioritised 🛠️ Planned Fix Deployment • A patch deployment is scheduled for tonight at 8:00 PM AEST • This patch includes fixes for: • Repayment frequency logic • Decimal overflow in compound interest calculations • Ledger and future scheduling behaviour. • We will monitor system health closely post-deployment and confirm resolution with impacted users ✅ What You Can Expect: • Affected features should return to normal functionality after tonight’s release • Subscribers will be notified once the patch is live • No manual action is required from your end We sincerely apologise for any inconvenience and appreciate your patience as we work to resolve these issues promptly. The BizCore Team

2. identified Apr 15, 2025, 12:26 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 15, 2025, 08:15 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 16, 2025, 02:34 AM UTC

   This incident has been resolved.

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Started Mar 06, 2025, 01:15 AM UTC· resolved Mar 10, 2025, 10:44 PM UTC

1. monitoring Mar 06, 2025, 01:15 AM UTC

   Hi All, We hope you are safe and well. We want to inform you that Cyclone Alfred is expected to make landfall in Brisbane and Northern NSW within the next 48 hours. As many of our team members are based in Brisbane and the Gold Coast, there may be some temporary disruptions to our services and customer support response times. Additionally, some of our third-party providers may experience outages or delays, which could impact: - Incoming and outgoing file processing - Payment processing timelines - Other time-sensitive transactions Our team is actively monitoring the situation and implementing precautions to minimise any potential disruptions. However, due to the cyclone's unpredictable nature, some delays or interruptions may still occur. We appreciate your patience and understanding during this time. If you have any urgent concerns or require assistance, please reach out to our support team at (07) 2111 7701 or [email protected]. In case of any disruptions we will provide updates at https://status.bizcore.com.au/ over the next few days. For those in the affected areas, please stay safe. Best regards, Biz Core Support

2. resolved Mar 10, 2025, 10:44 PM UTC

   This incident has been resolved.

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Started Feb 26, 2025, 10:40 PM UTC· resolved Feb 27, 2025, 01:49 AM UTC

1. investigating Feb 26, 2025, 10:40 PM UTC

   Microsoft Azure experienced an outage impacting multiple services, including: Azure SQL Azure App Services Azure Service Bus Azure Active Directory Power BI Azure Resource Manager 🔹 Impacted Timeframe: Start: February 27, 2025, at 04:39 AEST 🔹 BizCore Impact: During this incident, some BizCore functionalities may have been affected, including: ✅ Login & Authentication Issues (Azure AD impact) ✅ Delayed Job Processing (Service Bus, App Services) ✅ Slow SQL Queries & Reports (Azure SQL, Power BI) ✅ Temporary API Disruptions (Azure Front Door, Logic Apps) 🔹 Root Cause: Microsoft identified an issue with Managed Identity key rotation, which caused failures in control plane operations. The issue was manually mitigated by repairing keys in affected regions. 🔹 Next Steps: We are monitoring our Azure resources to ensure system stability. Thank you for your patience and understanding! 🚀

2. monitoring Feb 26, 2025, 10:43 PM UTC

   We are monitoring our services to ensure stability. If you experience any ongoing issues, please contact support.

3. resolved Feb 27, 2025, 01:49 AM UTC

   This incident has been resolved.

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Started Dec 23, 2024, 11:19 PM UTC· resolved Dec 24, 2024, 01:03 AM UTC

1. investigating Dec 23, 2024, 11:19 PM UTC

   We are currently experiencing a delay in settlements (the disbursement of funds to subscriber accounts) due to an issue affecting our banking portal. What This Means: - Lump sum disbursements of processed payments to subscribers may be delayed. - Debiting payments from customers and other system operations are functioning as normal. We are actively investigating this issue, have contacted the relevant parties to ensure it is resolved as quickly as possible, and will provide further updates as new information becomes available. Please contact [email protected] if you have any questions or concerns. Apologies for any inconvenience, Biz Core Team

2. investigating Dec 24, 2024, 12:38 AM UTC

   We are still experiencing delays in settlements (the disbursement of funds to subscriber's accounts) due to an ongoing issue with our banking partner. We are actively following up with our banking partner to resolve this issue as quickly as possible. We will continue to provide updates as new information becomes available. We apologize for any inconvenience caused and appreciate your patience.

3. resolved Dec 24, 2024, 01:03 AM UTC

   The issue affecting settlements (the disbursement of funds to subscriber's accounts) has now been resolved. What This Means: - Lump sum disbursements of processed payments to subscribers have been processed. - All other system operations, including debiting payments from customers, were unaffected throughout this issue. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please reach out to us at [email protected]. Thank you for your cooperation, Biz Core Team

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