Delays in Settlements

Update timeline

1. investigating Dec 23, 2024, 11:19 PM UTC

   We are currently experiencing a delay in settlements (the disbursement of funds to subscriber accounts) due to an issue affecting our banking portal. What This Means: - Lump sum disbursements of processed payments to subscribers may be delayed. - Debiting payments from customers and other system operations are functioning as normal. We are actively investigating this issue, have contacted the relevant parties to ensure it is resolved as quickly as possible, and will provide further updates as new information becomes available. Please contact [email protected] if you have any questions or concerns. Apologies for any inconvenience, Biz Core Team

2. investigating Dec 24, 2024, 12:38 AM UTC

   We are still experiencing delays in settlements (the disbursement of funds to subscriber's accounts) due to an ongoing issue with our banking partner. We are actively following up with our banking partner to resolve this issue as quickly as possible. We will continue to provide updates as new information becomes available. We apologize for any inconvenience caused and appreciate your patience.

3. resolved Dec 24, 2024, 01:03 AM UTC

   The issue affecting settlements (the disbursement of funds to subscriber's accounts) has now been resolved. What This Means: - Lump sum disbursements of processed payments to subscribers have been processed. - All other system operations, including debiting payments from customers, were unaffected throughout this issue. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please reach out to us at [email protected]. Thank you for your cooperation, Biz Core Team