Upstream delay to direct debit processing for payments dated 27/08/2026

Update timeline

1. investigating Aug 27, 2026, 11:37 PM UTC

   An issue has been identified related to direct debits dated 27/08/2026. We reviewed our own scheduling and submission process and found it completed without error but we noticed that there may have been a delay in processing time of our upstream banking partner. We've reached out to them for comment and clarity on the cause, and will post an update here once we hear back. At this stage we expect that all scheduled transactions will process but will be delayed. For questions in the meantime, contact [email protected].

2. monitoring Aug 28, 2026, 12:26 AM UTC

   Our upstream banking partner has confirmed that they experienced an extensive network outage on 27/08/2026. Due to this, some direct debit payments were delayed in being issued to other banks and in some cases have not been exchanged with other banks until today. This will likely result in delays of response times for all affected payments. We will update you once we have further information on this. From today all future repayments are expected to process as usual and systems have been fully restored.

3. resolved Aug 28, 2026, 06:54 AM UTC

   We have contacted directly affected subscribers via email to coordinate and update on next steps. If you have any questions or have scheduled transactions processed on 27/08/26 and have not received an email, please contact us via [email protected]