Biz Core incident

Upstream Banking incident causing delay to settlement and settlement report

Major Resolved View vendor source →

Biz Core experienced a major incident on October 7, 2026 affecting Payment Process, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 01:49 AM UTC
Resolved
Oct 07, 2026, 06:56 AM UTC
Duration
5h 6m
Detected by Pingoru
Oct 07, 2026, 01:49 AM UTC

Affected components

Payment Process

Update timeline

  1. identified Oct 07, 2026, 01:49 AM UTC

    We are currently experiencing an upstream outage with our banking partner which has resulted in a delay to our outgoing funds settlement. We will update you as soon as we have more information with an expected resolution time.

  2. identified Oct 07, 2026, 04:13 AM UTC

    We've contacted our banking partner a few times asking for an update and any possible workarounds. So far, they haven't been able to give us a cause or an interim solution. We'll keep following up with them and will post here as soon as we have more information.

  3. resolved Oct 07, 2026, 06:56 AM UTC

    We successfully processed outgoing disbursements at 4:22pm AEST today. If you do not receive a settlement report email please generate the required report using the BizCore Portal.