Resolved after 4 days 21 hours, affecting API and Biz Core Portal and 1 more, on March 6, 2025.
Hi All, We hope you are safe and well. We want to inform you that Cyclone Alfred is expected to make landfall in Brisbane and Northern NSW within the next 48 hours. As many of our team members are based in Brisbane and the Gold Coast, there may be some temporary disruptions to our services and customer support response times. Additionally, some of our third-party providers may experience outages or delays, which could impact: - Incoming and outgoing file processing - Payment processing timelines - Other time-sensitive transactions Our team is actively monitoring the situation and implementing precautions to minimise any potential disruptions. However, due to the cyclone's unpredictable nature, some delays or interruptions may still occur. We appreciate your patience and understanding during this time. If you have any urgent concerns or require assistance, please reach out to our support team at (07) 2111 7701 or [email protected]. In case of any disruptions we will provide updates at https://status.bizcore.com.au/ over the next few days. For those in the affected areas, please stay safe. Best regards, Biz Core Support
Affected components
Update timeline
- monitoring Mar 06, 2025, 01:15 AM UTC
Hi All, We hope you are safe and well. We want to inform you that Cyclone Alfred is expected to make landfall in Brisbane and Northern NSW within the next 48 hours. As many of our team members are based in Brisbane and the Gold Coast, there may be some temporary disruptions to our services and customer support response times. Additionally, some of our third-party providers may experience outages or delays, which could impact: - Incoming and outgoing file processing - Payment processing timelines - Other time-sensitive transactions Our team is actively monitoring the situation and implementing precautions to minimise any potential disruptions. However, due to the cyclone's unpredictable nature, some delays or interruptions may still occur. We appreciate your patience and understanding during this time. If you have any urgent concerns or require assistance, please reach out to our support team at (07) 2111 7701 or [email protected]. In case of any disruptions we will provide updates at https://status.bizcore.com.au/ over the next few days. For those in the affected areas, please stay safe. Best regards, Biz Core Support
- resolved Mar 10, 2025, 10:44 PM UTC
This incident has been resolved.
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