Bitdefender GravityZone Outage History

We are investigating an issue, following the update earlier Today, that causes the EEMS tab to be missing from UI. As a workaround customers can log in directly to Mesh by accessing https://hub-eu.emailsecurity.app/ and selecting the GravityZone IdP login method from the page

We are investigating an issue causing new license keys validation to fail with "Server Unavailable" error. Our teams are working on remediating this. Existing licenses are not affected and endpoint protection is not affected.

GravityZone login services are currently unavailable affecting all GravityZone Cloud instances. Our team is actively investigating the issue. Users may be unable to log in at this time. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally.

GravityZone login services are currently unavailable. Our team is actively investigating the issue. Users may be unable to log in at this time. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally.

We are currently investigating an issue impacting the accessibility of certain sections of the management console. Some areas load slower than usual and login to the platform might also be affected

We are currently investigating login failures for a subset of GravityZone users. Users might notice "An error occured while connecting to the backend server" message. Our teams are working on restoring the functionality. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally

We are currently investigating login failures for a subset of GravityZone users. Our teams are working on restoring the functionality It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally

We’re actively tracking the reports on issues with new agent activations with our Security for Mobile solution. This issue, first seen on 26th November 2025 18:35 UTC, affects both new installations of Android and iOS endpoints and blocks such endpoints from activating successfully. Please note that this incident does not cause any data loss or affects the current mobile endpoints in any other way. No action is needed from you at this time. We appreciate your patience and support as we continue to work on a resolution and assure that efforts will be made to avoid a similar situation in the future.

We are continuing to investigate the issue. Our teams are actively working to identify the root cause and restore normal service. We will provide another update as soon as more details are available. Thank you for your patience.

We are aware of an issue affecting the communication between GravityZone and managed endpoints. Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays. Installing Bitdefender Endpoint Security Tools using lightweight installation packages may fail. However, installations using full kits will work without issues. Endpoint protection is unaffected, and all endpoints remain protected. Our team is actively investigating the cause and will keep you informed.

We are investigating an issue that causes download failure for Linux full kit package, 64 bit. As a workaround you can use Linux Downloader for new installs.

GravityZone Login is currently experiencing issues for GravityZone Cloud Instance 1. Our team is actively investigating the issue. Users may be unable to log in at this time. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally. Error displayed: Authentication failed. Wrong username or password Login should be possible after several attempts.

We are currently investigating an issue impacting the Link Scan feature that returns "Network timeout" on some emails. We will provide further updates as soon as we have more information.

Email service is currently down for a small number of customers and we are investigating.

Our teams are still working on restoring functionality, You can follow the dedicated status page for further updates

We are currently investigating an issue that is preventing users from logging into the GravityZone console. Our technical team is working diligently to identify the root cause. We will provide further updates as soon as we have more information. Please note that this incident does not affect endpoint protection and all other services within GravityZone continue to operate normally.

We are currently investigating an issue with Bitdefender Endpoint Security Tools for Windows, version 7.9.19.495, where network traffic is being affected. Current investigation shows that disabling the Firewall module can be used as workaround. Endpoint protection remains unaffected, and all endpoints continue to be protected. Our team is working to identify the root cause and will provide updates as we progress

We are currently investigating an issue with Bitdefender Endpoint Security Tools for Windows, where web traffic is being blocked. Endpoint protection remains unaffected, and all endpoints continue to be protected. Our team is working to identify the root cause and will provide updates as we progress. Thank you for your patience.