Bitdefender GravityZone Outage History
Bitdefender GravityZone is up right nowPingoru has recorded 41 incidents for Bitdefender GravityZone: 31 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 3 | 3 of 744 (0%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 7 | 31 of 744 (4%) |
| August 2026 | 1 | 12 of 744 (2%) |
| September 2026 | 4 | 15 of 720 (2%) |
| October 2026 | 3 | 12 of 744 (2%) |
| November 2026 | 0 | 0 of 142 (0%) |
Incidents, newest first
Minor October 21, 2026 Mitigation for PHP vulnerability impacting certain areas of GravityZone 9h 45m Management Console, Management Console, Management Console, Management Console and 2 more
Started Oct 21, 2026, 09:02 AM UTC· resolved Oct 21, 2026, 06:48 PM UTC
- monitoring Oct 21, 2026, 09:02 AM UTC
On October 20, 2026, two critical remote code execution vulnerabilities in PHP were publicly announced, rated 9.2 (CVSS v4.0). Technical details have not yet been disclosed, and PHP has not published a workaround. As a precaution, we have applied mitigations and temporarily disabled all GravityZone Cloud capabilities that involve uploading files. Endpoint protection, policy enforcement, and detection continue to operate. Policy settings, exclusions, and rules can still be added manually; only CSV import is affected. We have found no evidence that these vulnerabilities have been exploited against GravityZone. Why we did this These vulnerabilities could allow remote code execution, and their full scope is not yet known. Until fixed PHP versions are deployed and validated across our infrastructure, we chose to remove the exposure created by file uploads rather than accept that risk for your environment and our platform. What happens next The restriction is temporary. We will re-enable these capabilities once the fix is deployed and will notify you when that happens. What you need to do No action is required on your side. We apologize for the inconvenience and appreciate your understanding.
- monitoring Oct 21, 2026, 09:11 AM UTC
The support form in the console is also affected. In order to reach Bitdefender Support, use any of the channels listed here: How to open a case with Bitdefender Enterprise Support
- monitoring Oct 21, 2026, 11:04 AM UTC
The sample submission functionality is disabled too
- resolved Oct 21, 2026, 06:48 PM UTC
All GravityZone Cloud instances have been updated with the patched PHP version. All mitigations are now removed. Thank you for your continuous trust.
Minor October 20, 2026 Performance degradation in certain areas of GravityZone 1h 35m Management Console
Started Oct 20, 2026, 05:03 PM UTC· resolved Oct 20, 2026, 06:38 PM UTC
- investigating Oct 20, 2026, 05:03 PM UTC
We are investigating an issues that is causing slowdown while using the platform and login issues.
- monitoring Oct 20, 2026, 05:49 PM UTC
A fix has been implemented and we are monitoring the results. Slight degradation might still be noticed.
- resolved Oct 20, 2026, 06:38 PM UTC
This incident has been resolved.
Minor October 7, 2026 IdP login issues 1h 2m Management Console
Started Oct 07, 2026, 10:13 AM UTC· resolved Oct 07, 2026, 11:15 AM UTC
- investigating Oct 07, 2026, 10:13 AM UTC
We are investigating an issue that is preventing customers to login via IdP.
- monitoring Oct 07, 2026, 10:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2026, 11:15 AM UTC
This incident has been resolved.
Major September 18, 2026 IdP login fails for Email Security 1h 36m GravityZone Control Center Single Sign-On (gravityzone.bitdefender.com), Email Security, Email Security, Email Security
Started Sep 18, 2026, 09:25 AM UTC· resolved Sep 18, 2026, 11:02 AM UTC
- investigating Sep 18, 2026, 09:25 AM UTC
We are investigating an issue that prevents users to login via IdP on Extended Email Security platform
- identified Sep 18, 2026, 09:49 AM UTC
We have identified the issue and working on a fix.
- monitoring Sep 18, 2026, 10:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 11:02 AM UTC
This incident has been resolved.
Minor September 8, 2026 Performance degradation in certain areas of GravityZone 19m Management Console
Started Sep 08, 2026, 02:12 PM UTC· resolved Sep 08, 2026, 02:31 PM UTC
- identified Sep 08, 2026, 02:12 PM UTC
We are working to address an issue that causes certain areas of GravityZone to have slow responsiveness. Users might experience login issues and a general degraded performance while using the appliance Endpoint protection is not affected by this issue
- resolved Sep 08, 2026, 02:31 PM UTC
This incident has been resolved.
Minor September 4, 2026 Slow email delivery inbound/outbound to Office 365 4h 27m Email Security
Started Sep 04, 2026, 10:48 AM UTC· resolved Sep 04, 2026, 03:16 PM UTC
- investigating Sep 04, 2026, 10:48 AM UTC
We're seeing slower delivery only to Office 365 and we are currently investigating
- identified Sep 04, 2026, 11:53 AM UTC
This appears to be related to an ongoing issue on Microsoft 365 infrastructure. It can be tracked via the below link. https://admin.cloud.microsoft/?#/servicehealth/:/alerts/EX1467029
- monitoring Sep 04, 2026, 01:03 PM UTC
We're beginning to see improvements with delivery into Microsoft 365's infrastructure. We are still seeing some messages being given a deferral by them. They have acknowledged the issue publicly and that they are applying mitigations: https://x.com/MSFT365Status/status/2095853672643072434 We'll continue to monitor https://x.com/MSFT365Status and post updates.
- resolved Sep 04, 2026, 03:16 PM UTC
We're no longer observing live deferred events. We're continuing to monitor the situation, but at this point we consider the situation resolved.
Major September 1, 2026 Incident Server connectivity issues 8h 16m Management Console
Started Sep 01, 2026, 12:39 PM UTC· resolved Sep 01, 2026, 08:55 PM UTC
- identified Sep 01, 2026, 12:39 PM UTC
We are investigating an issue that causes Endpoints to trigger "There is no connectivity with the incidents server" error. At this point events are not sent to the incidents server and are cached on the Endpoint. The issue has been identified and a fix is being implemented
- resolved Sep 01, 2026, 08:55 PM UTC
The issue has been resolved and ingestion is now real-time.
Major August 25, 2026 Incident Server connectivity issues 12h 2m Management Console
Started Aug 25, 2026, 10:52 AM UTC· resolved Aug 25, 2026, 10:55 PM UTC
- investigating Aug 25, 2026, 10:52 AM UTC
We are investigating an issue that causes Endpoints to trigger "There is no connectivity with the incidents server" error. At this point events are not sent to the incidents server and are cached on the Endpoint
- identified Aug 25, 2026, 12:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 25, 2026, 12:58 PM UTC
A fix is implemented and ingestion is now on. However, we are not still ingesting real-time. We estimate this to take a couple of hours
- resolved Aug 25, 2026, 10:55 PM UTC
This incident has been resolved.
Minor July 28, 2026 Windows installation kits not available 29m Management Console
Started Jul 28, 2026, 01:12 PM UTC· resolved Jul 28, 2026, 01:42 PM UTC
- investigating Jul 28, 2026, 01:12 PM UTC
Download process for the Windows installation kits not working. Mac OS and Linux OS not affected. We are currently investigating this issue.
- resolved Jul 28, 2026, 01:42 PM UTC
This incident has been resolved.
Minor July 27, 2026 MDR Portal Login issues via IdP 23h 29m GravityZone Control Center Single Sign-On (gravityzone.bitdefender.com)
Started Jul 27, 2026, 07:36 AM UTC· resolved Jul 28, 2026, 07:05 AM UTC
- investigating Jul 27, 2026, 07:36 AM UTC
We are investigating an issue where SSO login fails in MDR portal. Access to management console is unaffected.
- identified Jul 27, 2026, 11:00 AM UTC
The issue has been identified and a fix is being prepared.
- identified Jul 27, 2026, 03:03 PM UTC
A fix has been implemented. It will be deployed tomorrow on all environments
- monitoring Jul 28, 2026, 06:48 AM UTC
A fix has been deployed. We are monitoring system stability.
- resolved Jul 28, 2026, 07:05 AM UTC
This incident has been resolved.
Minor July 24, 2026 Slow Portal Performance & Email Delivery 1h 15m Email Security
Started Jul 24, 2026, 10:00 AM UTC· resolved Jul 24, 2026, 11:15 AM UTC
- investigating Jul 24, 2026, 10:00 AM UTC
We are investigating slow performance of the portal on our cloud service. Email processing is not impacted.
- monitoring Jul 24, 2026, 10:28 AM UTC
We have implemented a fix and are currently monitoring performance. Email is now flowing, however, emails received during the performance degradation window may have received a 450 rejection message. This 450 code informs senders to temporarily back off and retry delivery at a later time. As a result, there may be delay receiving certain emails. Please note that the time frame for a retry is decided by the sender's infrastructure and is not controlled by Extended Email Security.
- resolved Jul 24, 2026, 11:15 AM UTC
Changes have remained stable and email latency is normal. Thank you for your patience.
Minor July 22, 2026 "The report could not be processed" error when generating reports 2h 6m Management Console
Started Jul 22, 2026, 05:31 AM UTC· resolved Jul 22, 2026, 07:38 AM UTC
- investigating Jul 22, 2026, 05:31 AM UTC
Our teams are investigating an error when generating reports.
- identified Jul 22, 2026, 06:15 AM UTC
We have identified what is causing the error and we are working on a fix.
- monitoring Jul 22, 2026, 07:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 07:38 AM UTC
This incident has been resolved.
Major July 16, 2026 Database connectivity issues 30m Management Console
Started Jul 16, 2026, 06:55 PM UTC· resolved Jul 16, 2026, 07:26 PM UTC
- identified Jul 16, 2026, 06:55 PM UTC
The situation that happened earlier today has reappeared. Our teams are working on restoring functionality.
- monitoring Jul 16, 2026, 07:08 PM UTC
Functionality is restored.
- resolved Jul 16, 2026, 07:26 PM UTC
This incident has been resolved.
Major July 16, 2026 Database connectivity issues 3h 12m Management Console
Started Jul 16, 2026, 08:21 AM UTC· resolved Jul 16, 2026, 11:33 AM UTC
- investigating Jul 16, 2026, 08:21 AM UTC
We are investigating a connectivity issue with one of the databases. Our teams are working on a resolution.
- identified Jul 16, 2026, 09:22 AM UTC
The issue has been identified. We are working together with OVH support for a fix.
- monitoring Jul 16, 2026, 10:17 AM UTC
At this point all services are up and running. We are still closely monitoring system stability.
- resolved Jul 16, 2026, 11:33 AM UTC
This incident has been resolved.
Notice July 15, 2026 Performance degradation - Gravityzone Cloud Instance 2 - Management Console 2h 25m
Started Jul 15, 2026, 11:40 PM UTC· resolved Jul 16, 2026, 02:05 AM UTC
- resolved Jul 16, 2026, 07:00 AM UTC
On July 15, 2026, the GravityZone Management Console Web Appliance experienced a period of degraded performance. Between approximately 23:40 UTC and 2:05 UTC (on July 16), some users may have encountered intermittent login failures. Users who were already logged in may have noticed that portlets and dashboards were slow to load or failed to load intermittently. During this period, the overall responsiveness of the Web Appliance may have appeared laggy. At no point was endpoint protection affected. Security services on protected endpoints continued to operate normally. Impact The impact was limited to the GravityZone Management Console Web Appliance user interface. Potential user-facing symptoms included: • Intermittent login failures between 23:40 UTC and 2:05 AM UTC • Portlets and dashboards not loading consistently • Slower-than-normal management console response times • General perceived lag when using the Web Appliance Endpoint protection functionality was not impacted. Root Cause The root cause of the incident was identified as high resource consumption by the php8.3-fpm process on the Web Appliance. This elevated resource usage caused degraded responsiveness of the management console and contributed to intermittent failures when users attempted to log in or load dashboard components. Resolution The issue was identified and corrected. After remediation, resource usage returned to normal operating levels and the GravityZone Management Console Web Appliance resumed expected performance. Corrective and Preventive Actions Corrective measures were taken to reduce the likelihood of similar occurrences in the future. These measures included addressing the excessive php8.3-fpm resource consumption and applying safeguards to improve stability and performance of the Web Appliance under similar conditions. Current Status The issue has been resolved. The GravityZone Management Console Web Appliance is operating normally, and endpoint protection remained unaffected throughout the incident.
Minor June 25, 2026 Performance degradation cloudRBX 1h 53m Management Console
Started Jun 25, 2026, 03:24 PM UTC· resolved Jun 25, 2026, 05:17 PM UTC
- identified Jun 25, 2026, 03:24 PM UTC
Our teams are working on restoring functionality in normal parameters. Currently users might experience issues while browsing through the appliance (portlets not loading, reports not generating and policies not saving successfully). Endpoint Protection is not affected.
- monitoring Jun 25, 2026, 03:37 PM UTC
We believe the issue that caused the performance degradation has been fixed. We are monitoring the stability of the appliance.
- resolved Jun 25, 2026, 05:17 PM UTC
This incident has been resolved.
Major June 4, 2026 Extended Email Security tab missing 53m Email Security
Started Jun 04, 2026, 10:56 AM UTC· resolved Jun 04, 2026, 11:49 AM UTC
- investigating Jun 04, 2026, 10:56 AM UTC
We are investigating an issue, following the update earlier Today, that causes the EEMS tab to be missing from UI. As a workaround customers can log in directly to Mesh by accessing https://hub-eu.emailsecurity.app/ and selecting the GravityZone IdP login method from the page
- monitoring Jun 04, 2026, 11:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2026, 11:49 AM UTC
This incident has been resolved.
Notice May 20, 2026 Licensing server is temporary unavailable error 58m Licensing
Started May 20, 2026, 08:39 AM UTC· resolved May 20, 2026, 09:37 AM UTC
- monitoring May 20, 2026, 08:39 AM UTC
We've received reports of errors related to licensing server when creating a company with Trial or Monthly License Trial. We believe the situation no longer occurs and we are monitoring the stability of the system
- resolved May 20, 2026, 09:37 AM UTC
The situation is resolved and all the licensing flows are stable.
Major May 18, 2026 Server Unavailable error when validating a license key 1h 52m Licensing, Licensing, Licensing, Licensing and 1 more
Started May 18, 2026, 12:52 PM UTC· resolved May 18, 2026, 02:45 PM UTC
- investigating May 18, 2026, 12:52 PM UTC
We are investigating an issue causing new license keys validation to fail with "Server Unavailable" error. Our teams are working on remediating this. Existing licenses are not affected and endpoint protection is not affected.
- identified May 18, 2026, 01:21 PM UTC
We have identified the cause of the issue affecting the new license keys validation to fail with "Server Unavailable" error. Our team is actively working on implementing a solution to restore full functionality. We appreciate your understanding and will continue to provide updates on our progress.
- monitoring May 18, 2026, 01:24 PM UTC
The issue causing new license keys validation to fail with "Server Unavailable" error, has been fixed. We are currently monitoring to ensure stability and full restoration of services. Thank you for your patience as we work to confirm the resolution.
- resolved May 18, 2026, 02:45 PM UTC
The incident affecting the licensing flow has been resolved.
Minor May 5, 2026 Communication Delay between GravityZone Cloud and Endpoints 1h 27m GravityZone -> Endpoint Communication
Started May 05, 2026, 04:30 PM UTC· resolved May 05, 2026, 05:58 PM UTC
- identified May 05, 2026, 04:30 PM UTC
We are aware of an issue affecting the communication between GravityZone and managed endpoints. Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays. Our teams are working on a fix.
- monitoring May 05, 2026, 05:17 PM UTC
A fix has been implemented for the issue affecting communication between GravityZone and managed endpoints. We are currently monitoring to ensure stability of the solution and to confirm all services are now operating normally.
- resolved May 05, 2026, 05:58 PM UTC
This incident has been resolved.
Major April 14, 2026 Communication Delay between GravityZone Cloud and Endpoints 6h 22m Management Console, GravityZone -> Endpoint Communication
Started Apr 14, 2026, 06:52 AM UTC· resolved Apr 14, 2026, 01:14 PM UTC
- investigating Apr 14, 2026, 06:52 AM UTC
We are aware of an issue affecting the communication between GravityZone and managed endpoints. Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays. Management console access is also degraded.
- identified Apr 14, 2026, 07:13 AM UTC
We have identified the issue and we are working to fix it. To reduce the load in the platform a maintenance-specific message is displayed and login is not currently possible
- monitoring Apr 14, 2026, 09:59 AM UTC
Issue has been fixed and we are monitoring the results.
- resolved Apr 14, 2026, 01:14 PM UTC
We have corrected the communication issues between GravityZone and managed endpoints. We apologize for any inconvenience this may have caused and want to reassure you that endpoint protection was never compromised. We would like to express our gratitude for your cooperation and continued trust in our services.
Minor March 30, 2026 Communication Delay between GravityZone Cloud and Endpoints 1h 25m Management Console, GravityZone -> Endpoint Communication
Started Mar 30, 2026, 09:01 AM UTC· resolved Mar 30, 2026, 10:27 AM UTC
- investigating Mar 30, 2026, 09:01 AM UTC
Following the recent maintenance we require further changes in order to accommodate the Endpoints reconnecting to the Management Console. As such, login is not yet possible. Endpoint protection is unaffected, and all endpoints remain protected. Our team is actively working on restoring the full functionality of the platform.
- monitoring Mar 30, 2026, 09:10 AM UTC
We are not seeing issues at this point and we are monitoring the situation.
- resolved Mar 30, 2026, 10:27 AM UTC
This incident has been resolved.
Minor March 11, 2026 Single Sign-On Incident on GravityZone Cloud 3h 5m GravityZone Control Center Single Sign-On (gravityzone.bitdefender.com)
Started Mar 11, 2026, 01:03 PM UTC· resolved Mar 11, 2026, 04:09 PM UTC
- investigating Mar 11, 2026, 01:03 PM UTC
GravityZone login services are currently unavailable affecting all GravityZone Cloud instances. Our team is actively investigating the issue. Users may be unable to log in at this time. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally.
- identified Mar 11, 2026, 02:20 PM UTC
We have identified the cause of the issue affecting the GravityZone login services. Our team is working on implementing a fix. Further updates will be provided.
- identified Mar 11, 2026, 03:21 PM UTC
Login using SSO on GravityZone Cloud Instance 1 should now work as expected.
- identified Mar 11, 2026, 03:46 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 11, 2026, 03:53 PM UTC
A fix has been implemented for the issue affecting the GravityZone login services on GravityZone Cloud instance 2 and 3 as well. We are currently monitoring to ensure stability of the solution.
- resolved Mar 11, 2026, 04:09 PM UTC
Access to all GravityZone Cloud instances has been restored. During this incident, endpoint protection was not impacted, and all other services within GravityZone remained operational. We would like to express our gratitude for your cooperation and continued trust in our services.
Critical February 4, 2026 Single Sign-On performance degradation 19m GravityZone Control Center Single Sign-On (gravityzone.bitdefender.com)
Started Feb 04, 2026, 06:49 PM UTC· resolved Feb 04, 2026, 07:08 PM UTC
- investigating Feb 04, 2026, 06:49 PM UTC
GravityZone login services are currently unavailable. Our team is actively investigating the issue. Users may be unable to log in at this time. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally.
- resolved Feb 04, 2026, 07:08 PM UTC
Access to GravityZone Cloud via SSO has been restored. During this incident, endpoint protection was not impacted, and all other services within GravityZone remained operational. We would like to express our gratitude for your cooperation and continued trust in our services.
Minor January 20, 2026 Performance degradation in certain areas of GravityZone 4h 6m Management Console
Started Jan 20, 2026, 04:54 PM UTC· resolved Jan 20, 2026, 09:00 PM UTC
- investigating Jan 20, 2026, 04:54 PM UTC
We are currently investigating an issue impacting the accessibility of certain sections of the management console. Some areas load slower than usual and login to the platform might also be affected
- identified Jan 20, 2026, 05:43 PM UTC
We have identified the cause of the issue affecting the accessibility of specific sections of the management console. Our team is actively working on implementing a solution to restore full functionality. We appreciate your understanding and will continue to provide updates on our progress.
- identified Jan 20, 2026, 07:08 PM UTC
Login issues have been solved. Our teams are still working to address the slow performance of the platform.
- monitoring Jan 20, 2026, 08:31 PM UTC
The issue impacting the accessibility of certain sections of the management console has been fixed. We are currently monitoring to ensure stability and full restoration of services. Thank you for your patience as we work to confirm the resolution.
- resolved Jan 20, 2026, 09:00 PM UTC
The issue affecting the accessibility of specific sections of the management console has been resolved. Throughout the incident, your endpoint protection remained fully operational, ensuring the safeguarding of critical system components. While data processing experienced a slowdown during the incident, no events or data were compromised or lost. We would like to express our gratitude for your cooperation and continued trust in our services.