BigPanda Outage History

There were 4 BigPanda outages since February 9, 2026 totaling 8h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bigpanda.io

Minor April 30, 2026

Biggy Web Application UI - Degraded Performance

Detected by Pingoru: Apr 30, 2026, 08:40 PM UTC
Resolved: Apr 30, 2026, 10:16 PM UTC
Duration: 1h 35m

Affected: Biggy Services

Timeline · 3 updates

investigating Apr 30, 2026, 08:40 PM UTC

Greetings, Users may currently experience sluggish load times while navigating through pages in the Biggy Web Application UI. Our R&D team is actively engaged and is investigating the issue.
monitoring Apr 30, 2026, 09:15 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 30, 2026, 10:16 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 8, 2026

Intermittent UI Latency

Detected by Pingoru: Apr 08, 2026, 11:01 AM UTC
Resolved: Apr 08, 2026, 11:32 AM UTC
Duration: 31m

Affected: Incident FeedIncident Feed Search

Timeline · 3 updates

identified Apr 08, 2026, 11:01 AM UTC

Some users may be intermittently experiencing UI issues at this time due to a deployment. Our teams have identified the cause and have rolled back the change. We are now monitoring the results.
monitoring Apr 08, 2026, 11:08 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 08, 2026, 11:32 AM UTC

This incident has been resolved.

Read the full incident report →

Critical March 24, 2026

Biggy Call Transcription experiencing issues

Detected by Pingoru: Mar 24, 2026, 04:23 PM UTC
Resolved: Mar 24, 2026, 07:34 PM UTC
Duration: 3h 10m

Affected: Call Transcription

Timeline · 4 updates

investigating Mar 24, 2026, 04:23 PM UTC

Due to an issue with a third-party vendor, customers might experience issues with Call Transcriptions. We are checking with our vendor and will update this page with more information.
monitoring Mar 24, 2026, 07:12 PM UTC

A fix has been deployed by our third-party vendor, and we are actively monitoring our Biggy services, with a focus on the Call Transcriptions service. We will provide the next update in 30 minutes.
monitoring Mar 24, 2026, 07:14 PM UTC

We are continuing to monitor for any further issues.
resolved Mar 24, 2026, 07:34 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 9, 2026

Latency in Alert Enrichment services

Detected by Pingoru: Feb 09, 2026, 03:37 PM UTC
Resolved: Feb 09, 2026, 06:23 PM UTC
Duration: 2h 46m

Affected: Alert Enrichment

Timeline · 7 updates

investigating Feb 09, 2026, 03:37 PM UTC

We are observing Latency in Alert Enrichment services. Our team is engaged and is looking to identify the root cause
investigating Feb 09, 2026, 04:06 PM UTC

We are continuing to investigate this issue.
investigating Feb 09, 2026, 04:46 PM UTC

We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes as more details become available. We apologize for any inconvenience that this may be causing.
investigating Feb 09, 2026, 05:16 PM UTC

The team are currently working to stabilise the service.
identified Feb 09, 2026, 05:44 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 09, 2026, 05:48 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 09, 2026, 06:23 PM UTC

This incident has been resolved.

Read the full incident report →

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