BigPanda incident
Unified Analytics and UDC Downstream Delays
BigPanda experienced a critical incident on August 7, 2026 affecting Unified Data Connector and Third Party and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 08:59 AM UTC
Our teams are currently investigating delayed Unified Analytics data with UDC downstream impact, affecting incidents which are digested for IP analysis.
- identified Aug 07, 2026, 09:40 AM UTC
We are engaged with our third-party provider to resolve this issue. Additional updates will be shared as more details become available. We apologize for any inconvenience that this may be causing.
- identified Aug 07, 2026, 10:34 AM UTC
Our third party provider is actively engaged and working on a fix. We do not currently have an expected time for resolve, however, further updates will be shared as more details become available.
- identified Aug 07, 2026, 11:47 AM UTC
We are continuing to work with our third party vendor on a fix for this issue.
- identified Aug 07, 2026, 12:42 PM UTC
Our third party provider have confirmed making some progress on a fix from their end. We will continue to share updates as more details become available. Apologies again for any inconvenience that this may be causing.
- monitoring Aug 07, 2026, 02:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 07, 2026, 02:17 PM UTC
Our clusters are slowly returning to standard performance. We are continuing to monitor.
- monitoring Aug 07, 2026, 03:33 PM UTC
It is estimated that full mitigation of the delay will take approximately 4 hours to clear. We will continue to monitor and resolve this incident once the delay is fully cleared. Thank you for your continued patience.
- resolved Aug 08, 2026, 11:35 AM UTC
This incident has been resolved.