BigPanda incident
Big Panda Console Incident Search misbehaving- Prod Us-West-1
BigPanda experienced a minor incident on July 15, 2026 affecting Incident Feed Search, lasting 11h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 02:41 PM UTC
This is a notice that we are aware of an issue affecting the Incident Search functionality in the BigPanda Console. Our R&D team is engaged and is investigating this issue with Priority. We will provide an update once we know more. Thank you for your patience, and apologies for the inconvenience.
- identified Jul 15, 2026, 03:18 PM UTC
Engineering is actively investigating. Leading theory points to a backend infrastructure issue tied to a recent update; a fix is being validated now. Thank you for your patience, and we apologize for the inconvenience.
- monitoring Jul 15, 2026, 04:20 PM UTC
The team has identified the issue and applied a fix to the service affecting the incident search. They are monitoring to ensure everything is working as expected.
- monitoring Jul 15, 2026, 05:43 PM UTC
The team continues to monitor the services as the data backlog is processed. We anticipate everything to be resolved within an hour.
- resolved Jul 16, 2026, 02:35 AM UTC
Our team has resolved the incident, and all services have returned to normal operation. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to us via our in-app chat or at [email protected].