BigPanda experienced a major incident on July 22, 2026 affecting Data Consumption, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Data Consumption
Update timeline
- investigating Jul 22, 2026, 03:17 PM UTC
There is a current issue with OIM processing. Our teams are engaged and investigating. We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- monitoring Jul 22, 2026, 03:23 PM UTC
A fix has been implemented and we are monitoring. All events sent have been queued and are processing now.
- resolved Jul 22, 2026, 03:49 PM UTC
The incident has been resolved. Systems are functioning nominally.