BigPanda experienced a minor incident on October 21, 2026 affecting Alert Enrichment, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Alert Enrichment
Update timeline
- investigating Oct 21, 2026, 07:14 AM UTC
Some users may be experiencing processing delays due to Alert Enrichment pipeline lag where some users may be seeing connection timeouts and retries.
- investigating Oct 21, 2026, 07:40 AM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2026, 08:04 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 21, 2026, 08:21 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 21, 2026, 08:41 AM UTC
Latency is currently mitigated and on a downward trend. We are continuing to monitor, it will take some time for any remaining backlog to fully clear.
- resolved Oct 21, 2026, 09:10 AM UTC
This incident has been resolved.