BigPanda Outage History
BigPanda is up right nowPingoru has recorded 50 incidents for BigPanda: 15 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 2 of 720 (0%) |
| July 2026 | 3 | 16 of 744 (2%) |
| August 2026 | 2 | 27 of 744 (4%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 2 of 526 (0%) |
Incidents, newest first
Minor October 21, 2026 Alert Enrichment Latency 1h 55m Alert Enrichment
Started Oct 21, 2026, 07:14 AM UTC· resolved Oct 21, 2026, 09:10 AM UTC
- investigating Oct 21, 2026, 07:14 AM UTC
Some users may be experiencing processing delays due to Alert Enrichment pipeline lag where some users may be seeing connection timeouts and retries.
- investigating Oct 21, 2026, 07:40 AM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2026, 08:04 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 21, 2026, 08:21 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 21, 2026, 08:41 AM UTC
Latency is currently mitigated and on a downward trend. We are continuing to monitor, it will take some time for any remaining backlog to fully clear.
- resolved Oct 21, 2026, 09:10 AM UTC
This incident has been resolved.
Minor September 17, 2026 Outbound Delays 41m Incident Sharing, Outbound Integrations
Started Sep 17, 2026, 04:57 PM UTC· resolved Sep 17, 2026, 05:38 PM UTC
- investigating Sep 17, 2026, 04:57 PM UTC
We are seeing Lag in outbound API shares. Our teams are engaged and we are currently investigating this issue.
- identified Sep 17, 2026, 05:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 17, 2026, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 05:38 PM UTC
This incident has been resolved.
Minor August 11, 2026 Incidents Not Appearing in Incident Feed 39m Incident Feed, Incident Enrichment & Environments Population
Started Aug 11, 2026, 04:18 PM UTC· resolved Aug 11, 2026, 04:58 PM UTC
- investigating Aug 11, 2026, 04:18 PM UTC
We are currently investigating this issue.
- investigating Aug 11, 2026, 04:18 PM UTC
We are continuing to investigate this issue.
- identified Aug 11, 2026, 04:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 11, 2026, 04:25 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 11, 2026, 04:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 11, 2026, 04:58 PM UTC
This incident has been resolved.
Critical August 7, 2026 Unified Analytics and UDC Downstream Delays 1d 2h Unified Data Connector, Third Party, Unified Analytics
Started Aug 07, 2026, 08:59 AM UTC· resolved Aug 08, 2026, 11:35 AM UTC
- investigating Aug 07, 2026, 08:59 AM UTC
Our teams are currently investigating delayed Unified Analytics data with UDC downstream impact, affecting incidents which are digested for IP analysis.
- identified Aug 07, 2026, 09:40 AM UTC
We are engaged with our third-party provider to resolve this issue. Additional updates will be shared as more details become available. We apologize for any inconvenience that this may be causing.
- identified Aug 07, 2026, 10:34 AM UTC
Our third party provider is actively engaged and working on a fix. We do not currently have an expected time for resolve, however, further updates will be shared as more details become available.
- identified Aug 07, 2026, 11:47 AM UTC
We are continuing to work with our third party vendor on a fix for this issue.
- identified Aug 07, 2026, 12:42 PM UTC
Our third party provider have confirmed making some progress on a fix from their end. We will continue to share updates as more details become available. Apologies again for any inconvenience that this may be causing.
- monitoring Aug 07, 2026, 02:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 07, 2026, 02:17 PM UTC
Our clusters are slowly returning to standard performance. We are continuing to monitor.
- monitoring Aug 07, 2026, 03:33 PM UTC
It is estimated that full mitigation of the delay will take approximately 4 hours to clear. We will continue to monitor and resolve this incident once the delay is fully cleared. Thank you for your continued patience.
- resolved Aug 08, 2026, 11:35 AM UTC
This incident has been resolved.
Major July 22, 2026 BigPanda OIM Processing Errors (US) 32m Data Consumption
Started Jul 22, 2026, 03:17 PM UTC· resolved Jul 22, 2026, 03:49 PM UTC
- investigating Jul 22, 2026, 03:17 PM UTC
There is a current issue with OIM processing. Our teams are engaged and investigating. We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- monitoring Jul 22, 2026, 03:23 PM UTC
A fix has been implemented and we are monitoring. All events sent have been queued and are processing now.
- resolved Jul 22, 2026, 03:49 PM UTC
The incident has been resolved. Systems are functioning nominally.
Minor July 15, 2026 Big Panda Console Incident Search misbehaving- Prod Us-West-1 11h 54m Incident Feed Search
Started Jul 15, 2026, 02:41 PM UTC· resolved Jul 16, 2026, 02:35 AM UTC
- investigating Jul 15, 2026, 02:41 PM UTC
This is a notice that we are aware of an issue affecting the Incident Search functionality in the BigPanda Console. Our R&D team is engaged and is investigating this issue with Priority. We will provide an update once we know more. Thank you for your patience, and apologies for the inconvenience.
- identified Jul 15, 2026, 03:18 PM UTC
Engineering is actively investigating. Leading theory points to a backend infrastructure issue tied to a recent update; a fix is being validated now. Thank you for your patience, and we apologize for the inconvenience.
- monitoring Jul 15, 2026, 04:20 PM UTC
The team has identified the issue and applied a fix to the service affecting the incident search. They are monitoring to ensure everything is working as expected.
- monitoring Jul 15, 2026, 05:43 PM UTC
The team continues to monitor the services as the data backlog is processed. We anticipate everything to be resolved within an hour.
- resolved Jul 16, 2026, 02:35 AM UTC
Our team has resolved the incident, and all services have returned to normal operation. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to us via our in-app chat or at [email protected].
Minor July 12, 2026 Issues updating Incident Tags 3h 1m Incident Enrichment & Environments Population
Started Jul 12, 2026, 03:08 PM UTC· resolved Jul 12, 2026, 06:09 PM UTC
- investigating Jul 12, 2026, 03:08 PM UTC
Some users may be experiencing issues with updating Incident Tags via API/manually. Our teams are engaged and investigating. We will share updates here as soon as possible.
- monitoring Jul 12, 2026, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 12, 2026, 06:09 PM UTC
This incident has been resolved.
Critical June 24, 2026 Biggy Login 27m Biggy Services
Started Jun 24, 2026, 12:38 PM UTC· resolved Jun 24, 2026, 01:05 PM UTC
- identified Jun 24, 2026, 12:38 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 24, 2026, 12:46 PM UTC
SSO logins at https://app.biggy.io/login is currently redirecting users to a staging url. Other login methods are unaffected. Our teams are engaged and a fix is being deployed.
- resolved Jun 24, 2026, 01:05 PM UTC
This incident has been resolved.
Notice June 3, 2026 API Service Disruption 1h 7m Tier 1 APIs: Automation & Event Processing, Tier 2 APIs: Supplemental, Tier 3 APIs: Tertiary
Started Jun 03, 2026, 02:40 PM UTC· resolved Jun 03, 2026, 03:47 PM UTC
- investigating Jun 03, 2026, 02:40 PM UTC
Some users may be experiencing issues with BigPanda APIs. Our teams are engaged and investigating. We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- investigating Jun 03, 2026, 03:25 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 03, 2026, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 03, 2026, 03:37 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 03, 2026, 03:47 PM UTC
This incident has been resolved.
Minor April 30, 2026 Biggy Web Application UI - Degraded Performance 1h 35m Biggy Services
Started Apr 30, 2026, 08:40 PM UTC· resolved Apr 30, 2026, 10:16 PM UTC
- investigating Apr 30, 2026, 08:40 PM UTC
Greetings, Users may currently experience sluggish load times while navigating through pages in the Biggy Web Application UI. Our R&D team is actively engaged and is investigating the issue.
- monitoring Apr 30, 2026, 09:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 10:16 PM UTC
This incident has been resolved.
Minor April 8, 2026 Intermittent UI Latency 31m Incident Feed, Incident Feed Search
Started Apr 08, 2026, 11:01 AM UTC· resolved Apr 08, 2026, 11:32 AM UTC
- identified Apr 08, 2026, 11:01 AM UTC
Some users may be intermittently experiencing UI issues at this time due to a deployment. Our teams have identified the cause and have rolled back the change. We are now monitoring the results.
- monitoring Apr 08, 2026, 11:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 11:32 AM UTC
This incident has been resolved.
Critical March 24, 2026 Biggy Call Transcription experiencing issues 3h 10m Call Transcription
Started Mar 24, 2026, 04:23 PM UTC· resolved Mar 24, 2026, 07:34 PM UTC
- investigating Mar 24, 2026, 04:23 PM UTC
Due to an issue with a third-party vendor, customers might experience issues with Call Transcriptions. We are checking with our vendor and will update this page with more information.
- monitoring Mar 24, 2026, 07:12 PM UTC
A fix has been deployed by our third-party vendor, and we are actively monitoring our Biggy services, with a focus on the Call Transcriptions service. We will provide the next update in 30 minutes.
- monitoring Mar 24, 2026, 07:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 24, 2026, 07:34 PM UTC
This incident has been resolved.
Minor February 9, 2026 Latency in Alert Enrichment services 2h 46m Alert Enrichment
Started Feb 09, 2026, 03:37 PM UTC· resolved Feb 09, 2026, 06:23 PM UTC
- investigating Feb 09, 2026, 03:37 PM UTC
We are observing Latency in Alert Enrichment services. Our team is engaged and is looking to identify the root cause
- investigating Feb 09, 2026, 04:06 PM UTC
We are continuing to investigate this issue.
- investigating Feb 09, 2026, 04:46 PM UTC
We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes as more details become available. We apologize for any inconvenience that this may be causing.
- investigating Feb 09, 2026, 05:16 PM UTC
The team are currently working to stabilise the service.
- identified Feb 09, 2026, 05:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 09, 2026, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2026, 06:23 PM UTC
This incident has been resolved.
Major November 18, 2025 CloudFlare Outage Affecting Services 1h 29m Data Consumption, Login, Tier 1 APIs: Automation & Event Processing
Started Nov 18, 2025, 11:58 AM UTC· resolved Nov 18, 2025, 01:28 PM UTC
- investigating Nov 18, 2025, 11:58 AM UTC
Due to a Cloudflare outage, login to the BigPanda UI is intermittently unavailable. We are investigating this issue.
- investigating Nov 18, 2025, 12:05 PM UTC
Due to a Cloudflare outage, login to the BigPanda UI is intermittently unavailable, and data consumption is affected. We are investigating this issue.
- identified Nov 18, 2025, 12:32 PM UTC
We've identified the issue and applied a fix. Flushing DNS should allow users to log in to the BigPanda UI.
- monitoring Nov 18, 2025, 12:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 01:13 PM UTC
We are continuing to monitor the situation with the Cloudflare outage. https://www.cloudflarestatus.com/
- resolved Nov 18, 2025, 01:28 PM UTC
This incident has been resolved.
Minor November 6, 2025 BigPanda -Outbound Sharing Latencies 47m Incident Sharing
Started Nov 06, 2025, 09:28 PM UTC· resolved Nov 06, 2025, 10:16 PM UTC
- investigating Nov 06, 2025, 09:28 PM UTC
We are currently encountering delays in sharing incidents from BigPanda to our Outbound Sharing services. We are investigating the issue. What's impacted? • Incident Sharing We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- investigating Nov 06, 2025, 09:30 PM UTC
We are continuing to investigate this issue.
- identified Nov 06, 2025, 09:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 06, 2025, 09:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 10:16 PM UTC
This incident has been resolved.
Major October 20, 2025 BigPanda - AWS Service Outage [3rd Party] 8h 59m Data Consumption, Incident Sharing, Outbound Integrations, Third Party
Started Oct 20, 2025, 06:25 PM UTC· resolved Oct 21, 2025, 03:24 AM UTC
- investigating Oct 20, 2025, 06:25 PM UTC
AWS is currently experiencing an outage. In effect, BigPanda users may be experiencing issues with BigPanda's Inbound and Outbound services. Our R&D teams are currently engaged and investigating. What's impacted? Outbound Integrations Inbound Integrations We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
- identified Oct 20, 2025, 08:08 PM UTC
AWS continues to recover. All AWS services and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions. To mitigate the impact for our customers, BigPanda migrated most of our inbound and outbound standard integrations and will continue to monitor the situation.
- monitoring Oct 20, 2025, 09:09 PM UTC
AWS continues to recover. All AWS services and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions. We are continuing to monitor BigPanda services and the situation.
- resolved Oct 21, 2025, 03:24 AM UTC
This incident has been resolved.
Major October 20, 2025 AWS outage affecting multiple services 6h 39m Data Consumption, Incident Sharing, Tier 1 APIs: Automation & Event Processing, Alert Enrichment and 17 more
Started Oct 20, 2025, 07:47 AM UTC· resolved Oct 20, 2025, 02:27 PM UTC
- investigating Oct 20, 2025, 07:47 AM UTC
AWS is experiencing an outage that is affecting multiple of our services. We are still investigating the scope of impact.
- investigating Oct 20, 2025, 08:17 AM UTC
We continue to investigate and work on mitigating the effect of the AWS outage. https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 08:55 AM UTC
AWS continues to investigate the outage on its end in the US-EAST-1 Region. Custom solutions are still affected, as well as some of the Standard integrations. We are seeing the main pipeline and OIM (Open Integration Manager) services return to normal operation. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 09:41 AM UTC
AWS applied a fix in the US-EAST-1 Region, and we are seeing services starting to work. Inbound Integrations and Event Processing, outbound integrations are returning to full operation. Custom solutions are still affected to a degree, and we are investigating. We are monitoring the health of other impacted services. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 10:13 AM UTC
Currently, the AWS outage has affected Standard Integrations (non-OIM integrations), Custom solutions, and our ServiceNow outbound services. AWS reported improvements to services. We continue to investigate this and monitor other services.
- monitoring Oct 20, 2025, 11:38 AM UTC
We are redirecting traffic from the affected AWS region to mitigate the effect on custom solutions and ServiceNow services, and seeing improvements in traffic for ServiceNow shares. We continue to monitor all services.
- monitoring Oct 20, 2025, 12:01 PM UTC
We are seeing that all services based in the US-East-1 AWS region are going back to normal operation. We continue to monitor the situation
- resolved Oct 20, 2025, 02:27 PM UTC
This incident has been resolved. We rolled back any redirections made to mitigate this incident, and the pipeline is operating as expected If you encounter any issues, please reach out to BigPanda Support via our live in-app chat or via [email protected].
Minor September 26, 2025 BigPanda Support Portal Performance Degradation 44m Third Party
Started Sep 26, 2025, 11:53 AM UTC· resolved Sep 26, 2025, 12:38 PM UTC
- investigating Sep 26, 2025, 11:53 AM UTC
Some users might experience delays or UI issues in our Support Portal while our ticketing vendor is working to resolve an incident. We are keeping an eye out for urgent matters, and for now it is advisable to reach out to us via chat if you do experience any issue in the BigPanda Support Portal.
- monitoring Sep 26, 2025, 12:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2025, 12:38 PM UTC
This incident has been resolved.
Minor August 27, 2025 5xx OIM Ingestion Errors 1h 33m Data Consumption
Started Aug 27, 2025, 06:16 PM UTC· resolved Aug 27, 2025, 07:50 PM UTC
- investigating Aug 27, 2025, 06:16 PM UTC
We are observing 5xx OIM Ingestion Errors. Our teams are engaged and investigating. We are actively working to mitigate the impact on our customers as quickly as possible. At this time, the US and EU regions are affected. We will share additional updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause.
- monitoring Aug 27, 2025, 06:48 PM UTC
The team has identified and mitigated by re-routing services, and they are now monitoring the situation.
- resolved Aug 27, 2025, 07:50 PM UTC
This incident has been successfully mitigated and resolved.
Minor August 26, 2025 Unified Analytics - Showing Stale Data 5h 18m Unified Analytics
Started Aug 26, 2025, 12:46 PM UTC· resolved Aug 26, 2025, 06:04 PM UTC
- investigating Aug 26, 2025, 12:46 PM UTC
Currently, the Unified Analytics page is operational, but is displaying data from 24 hours ago or older. We are actively investigating what is preventing the data refresh.
- identified Aug 26, 2025, 12:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 26, 2025, 03:46 PM UTC
A fix has been applied, and we are monitoring as the Cubes rebuild.
- resolved Aug 26, 2025, 06:04 PM UTC
This incident has been resolved, and the cubes have updated as expected.
Minor August 21, 2025 5xx OIM Errors 4h 46m Data Consumption, Tier 1 APIs: Automation & Event Processing
Started Aug 21, 2025, 06:48 PM UTC· resolved Aug 21, 2025, 11:35 PM UTC
- identified Aug 21, 2025, 06:48 PM UTC
We are observing 5xx OIM errors. Our teams are engaged and investigating. We are working to mitigate impacts to our customers as quickly as possible. We have migrated the services traffic to process in the region US-WEST-1 to mitigate the issue. We will provide more details as it become available. We apologize for any inconvenience that this may be causing. Thank you, BigPanda
- monitoring Aug 21, 2025, 07:03 PM UTC
The team has identified and mitigated the issue by switching to US-WEST-1, and they are now monitoring the situation.
- resolved Aug 21, 2025, 11:35 PM UTC
This incident has been successfully mitigated and resolved.
Minor July 24, 2025 Production Environment Service Latencies 46m Data Consumption, Incident Enrichment & Environments Population
Started Jul 24, 2025, 11:08 AM UTC· resolved Jul 24, 2025, 11:54 AM UTC
- investigating Jul 24, 2025, 11:08 AM UTC
We are currently experiencing latencies in our pipeline, specifically within our Environment services. Our R&D team is actively investigating this issue.
- identified Jul 24, 2025, 11:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 24, 2025, 11:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2025, 11:54 AM UTC
This incident has been resolved.
Major June 27, 2025 BigPanda - Inbound & Outbound Sharing Latencies 1h 43m Data Consumption, Incident Sharing, Outbound Integrations
Started Jun 27, 2025, 05:29 PM UTC· resolved Jun 27, 2025, 07:13 PM UTC
- investigating Jun 27, 2025, 05:29 PM UTC
We are currently encountering delays in sharing incidents from BigPanda to our Outbound Sharing services. We are investigating the issue.
- identified Jun 27, 2025, 06:14 PM UTC
We have identified the issue. We are currently experiencing Inbound and Outbound service delays and our R&D team is currently engaged in mitigation efforts.
- monitoring Jun 27, 2025, 06:44 PM UTC
A fix has been implemented by our R&D team. Inbound & Outbound services are currently operating under normal service levels and we are monitoring our pipeline services for the next 30 minutes.
- resolved Jun 27, 2025, 07:13 PM UTC
This incident has been resolved.
Critical June 3, 2025 BigPanda Support Portal Ticket Submission Down 34m Third Party
Started Jun 03, 2025, 08:07 AM UTC· resolved Jun 03, 2025, 08:42 AM UTC
- investigating Jun 03, 2025, 08:07 AM UTC
We are currently experiencing issues with our ticketing vendor that we’re working to resolve soon. We are keeping an eye out for urgent matters, and for now it is advisable to reach out to us via chat.
- identified Jun 03, 2025, 08:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 03, 2025, 08:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2025, 08:42 AM UTC
The incident is resolve and you can now resume normal ticket submission to the BigPanda Support Portal
Minor May 22, 2025 Console Loading Delay 31m Incident Feed, Incident Enrichment & Environments Population, Incident Activity Feed
Started May 22, 2025, 04:10 PM UTC· resolved May 22, 2025, 04:41 PM UTC
- investigating May 22, 2025, 04:10 PM UTC
We are currently experiencing latency issues with the BigPanda console. Our team is actively investigating the issue and working to resolve it as quickly as possible.
- monitoring May 22, 2025, 04:34 PM UTC
A fix has been implemented by restarting one of the affected services.
- monitoring May 22, 2025, 04:34 PM UTC
We are continuing to monitor for any further issues.
- resolved May 22, 2025, 04:41 PM UTC
The Issue has been resolved.