BigLeaf Outage History

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BigLeaf had 11 outages in the last 2 years totaling 21h 27m of downtime — averaging 0.5 incidents per month.

There were 11 BigLeaf outages since July 2, 2025 totaling 21h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bigleaf.net

Minor June 18, 2026

Network Performance Issues - NYC

Detected by Pingoru
Jun 18, 2026, 02:39 PM UTC
Resolved
Jun 18, 2026, 06:46 PM UTC
Duration
4h 7m
Affected: Gateway Cluster: New York, NY
Timeline · 4 updates
  1. investigating Jun 18, 2026, 02:39 PM UTC

    We are currently investigating network congestion issues that are affecting a subset of customers served out of our NYC gateway cluster. Customer sites may see performance impact over some ISP circuits, causing intermittent packet loss and latency.

  2. identified Jun 18, 2026, 03:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2026, 05:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 18, 2026, 06:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 30, 2026

Network Performance Issues - ATL

Detected by Pingoru
Apr 30, 2026, 05:53 PM UTC
Resolved
Apr 30, 2026, 08:00 PM UTC
Duration
2h 6m
Affected: Gateway Cluster: Atlanta, GA
Timeline · 3 updates
  1. investigating Apr 30, 2026, 05:53 PM UTC

    We are currently investigating network congestion issues that are impacting a small subset of sites connected to our ATL gateway cluster. To verify if your site is impacted after logging into the Bigleaf Cloud Connect dashboard, follow this link to a filtered list of your accessible sites that are impacted by these issues.

  2. monitoring Apr 30, 2026, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2026

Network Performance Issues - LAX

Detected by Pingoru
Feb 20, 2026, 07:00 PM UTC
Resolved
Feb 20, 2026, 09:30 PM UTC
Duration
2h 29m
Affected: Gateway Cluster: Los Angeles, CA
Timeline · 3 updates
  1. investigating Feb 20, 2026, 07:00 PM UTC

    We are currently investigating network congestion issues that are impacting a subset of sites connected to our LAX gateway cluster.

  2. monitoring Feb 20, 2026, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 20, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2025

Bigleaf Cloud Connect Dashboard Slow or Unresponsive

Detected by Pingoru
Oct 02, 2025, 07:54 PM UTC
Resolved
Oct 02, 2025, 09:57 PM UTC
Duration
2h 3m
Affected: Web Dashboard
Timeline · 3 updates
  1. investigating Oct 02, 2025, 07:54 PM UTC

    We are currently investigating an issue with our Bigleaf Cloud Connect Dashboard where it is slow or unresponsive.

  2. monitoring Oct 02, 2025, 08:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 26, 2025

Emergency Maintenance - Seattle PoP

Detected by Pingoru
Sep 26, 2025, 05:01 PM UTC
Resolved
Sep 26, 2025, 08:30 PM UTC
Duration
3h 28m
Affected: Gateway Cluster: Seattle, WA
Timeline · 3 updates
  1. investigating Sep 26, 2025, 05:01 PM UTC

    We will be undergoing emergency maintenance in our Seattle Gateway Cluster. Expected Impact: No network connectivity impact is expected If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.

  2. monitoring Sep 26, 2025, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 26, 2025, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 12, 2025

Missing Site Metrics

Detected by Pingoru
Sep 12, 2025, 12:41 PM UTC
Resolved
Sep 12, 2025, 02:30 PM UTC
Duration
1h 48m
Affected: Web DashboardSite and Circuit Alerts
Timeline · 3 updates
  1. investigating Sep 12, 2025, 12:41 PM UTC

    We are currently investigating an issue with missing metrics and reporting in the Bigleaf Cloud Connect Dashboard.

  2. monitoring Sep 12, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 12, 2025, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2025

Emergency Maintenance - Frankfurt, DE Gateway Cluster

Detected by Pingoru
Sep 11, 2025, 08:07 PM UTC
Resolved
Sep 11, 2025, 09:41 PM UTC
Duration
1h 33m
Affected: Gateway Cluster: Frankfurt, DE
Timeline · 3 updates
  1. investigating Sep 11, 2025, 08:07 PM UTC

    We will be undergoing emergency maintenance in our Frankfurt, DE Gateway Cluster. Expected Impact: Customers may experience additional latency during this time, and up to three 10-second packet loss events. If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.

  2. monitoring Sep 11, 2025, 08:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2025, 09:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 22, 2025

Bigleaf Cloud Connect Dashboard DOWN

Detected by Pingoru
Aug 22, 2025, 05:31 PM UTC
Resolved
Aug 22, 2025, 06:39 PM UTC
Duration
1h 8m
Affected: Web Dashboard
Timeline · 3 updates
  1. investigating Aug 22, 2025, 05:31 PM UTC

    We are currently investigating slowness and intermittent responsiveness with our Bigleaf Cloud Connect Dashboard. Network connectivity is not affected.

  2. monitoring Aug 22, 2025, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 22, 2025, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 8, 2025

Bigleaf Cloud Connect Dashboard Down

Detected by Pingoru
Aug 08, 2025, 05:58 PM UTC
Resolved
Aug 08, 2025, 06:34 PM UTC
Duration
36m
Affected: Web DashboardSite and Circuit Alerts
Timeline · 3 updates
  1. investigating Aug 08, 2025, 05:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 08, 2025, 06:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 08, 2025, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 23, 2025

Network Performance Issues - DAL

Detected by Pingoru
Jul 23, 2025, 03:14 PM UTC
Resolved
Jul 23, 2025, 04:09 PM UTC
Duration
54m
Affected: Gateway Cluster: Dallas, TX
Timeline · 2 updates
  1. monitoring Jul 23, 2025, 03:14 PM UTC

    A small subset of customers served out of our Dallas PoP may experience up to two brief periods of packet loss as our team investigates and works to resolve an issue.

  2. resolved Jul 23, 2025, 04:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 2, 2025

Bigleaf Cloud Connect - Site Configuration Changes

Detected by Pingoru
Jul 02, 2025, 10:19 PM UTC
Resolved
Jul 02, 2025, 11:30 PM UTC
Duration
1h 10m
Affected: Web Dashboard
Timeline · 3 updates
  1. investigating Jul 02, 2025, 10:19 PM UTC

    We are currently investigating an issue that is preventing any site configuration changes in the Bigleaf Cloud Connect dashboard from applying the updates to deployed Bigleaf Routers. There should be no impact to site connectivity or alerting.

  2. monitoring Jul 02, 2025, 11:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 02, 2025, 11:30 PM UTC

    This incident has been resolved.

Read the full incident report →