BigLeaf experienced a minor incident on June 18, 2026 affecting Gateway Cluster: New York, NY, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Gateway Cluster: New York, NY
Update timeline
- investigating Jun 18, 2026, 02:39 PM UTC
We are currently investigating network congestion issues that are affecting a subset of customers served out of our NYC gateway cluster. Customer sites may see performance impact over some ISP circuits, causing intermittent packet loss and latency.
- identified Jun 18, 2026, 03:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2026, 05:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 06:46 PM UTC
This incident has been resolved.