BigCommerce incident

Delayed email delivery to Microsoft-hosted inboxes

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on September 4, 2026 affecting Email, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 09:19 AM UTC
Resolved
Sep 04, 2026, 12:43 PM UTC
Duration
3h 23m
Detected by Pingoru
Sep 04, 2026, 09:19 AM UTC

Affected components

Email

Update timeline

  1. investigating Sep 04, 2026, 09:19 AM UTC

    We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.

  2. monitoring Sep 04, 2026, 11:59 AM UTC

    Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.

  3. resolved Sep 04, 2026, 12:43 PM UTC

    This incident has been resolved.