Bettermode Outage History

Bettermode is up right now

Pingoru has recorded 50 incidents for Bettermode: 13 in the last 12 months and 3 in the last 90 days.

Source: status.bettermode.com

50incidents recorded
13last 12 months
3last 90 days
117 minutestypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Bettermode in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 2026311 of 720 (2%)
July 202600 of 744 (0%)
August 202611 of 744 (0%)
September 202612 of 720 (0%)
October 202610 of 527 (0%)

Incidents, newest first

Notice October 22, 2026 Update on PHP2Shell security vulnerability –

Started Oct 22, 2026, 01:00 AM UTC· resolved Oct 22, 2026, 01:00 AM UTC

  1. resolved Oct 22, 2026, 01:26 PM UTC

    Bettermode is aware of the recently disclosed PHP security vulnerability. PHP isn't part of Bettermode's infrastructure, and we are not aware of any impact to our platform or customers. We will continue to watch the situation and provide an update if our assessment changes.

Read the full incident report →

Major September 28, 2026 Outage in email delivery service 1h 52m Notifications & Email Delivery

Started Sep 28, 2026, 08:01 PM UTC· resolved Sep 28, 2026, 09:53 PM UTC

  1. identified Sep 28, 2026, 08:01 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Sep 28, 2026, 09:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 5, 2026 Sitewide 502 Errors 48m User Interface, User Interface

Started Aug 05, 2026, 05:00 PM UTC· resolved Aug 05, 2026, 05:48 PM UTC

  1. monitoring Aug 05, 2026, 05:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. monitoring Aug 05, 2026, 05:42 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 05, 2026, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2026 Failure in initial page loading 47m User Interface, User Interface

Started Jun 12, 2026, 10:33 PM UTC· resolved Jun 12, 2026, 11:20 PM UTC

  1. identified Jun 12, 2026, 10:33 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jun 12, 2026, 11:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026 Server errors on logins for a subset of users 7h 38m Authentication & SSO, Authentication & SSO, Member Management, Member Management

Started Jun 09, 2026, 05:00 PM UTC· resolved Jun 10, 2026, 12:38 AM UTC

  1. monitoring Jun 09, 2026, 05:48 PM UTC

    A bad rollout on our canary servers resulted in 10% of traffic being routed to broken services. We have rolled back the changes and are monitoring the issue.

  2. identified Jun 09, 2026, 10:44 PM UTC

    The issue has been further isolated to issues with the internal routing between the backend services. A fix is underway

  3. identified Jun 09, 2026, 10:59 PM UTC

    A fix has been deployed on the EU services and looks to be working. It is being deployed to US now

  4. resolved Jun 10, 2026, 12:38 AM UTC

    The fix has been deployed on all environments and systems are back to full operation

Read the full incident report →

Minor June 8, 2026 Service disruption on US and EU sites 2h 25m Content Services, Content Services, Search Services, Site Management and 2 more

Started Jun 08, 2026, 06:59 PM UTC· resolved Jun 08, 2026, 09:25 PM UTC

  1. identified Jun 08, 2026, 06:59 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jun 08, 2026, 09:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 12, 2026 Service disruption on US sites. 1h 58m Community Service (Legacy)

Started Feb 12, 2026, 06:53 AM UTC· resolved Feb 12, 2026, 08:52 AM UTC

  1. investigating Feb 12, 2026, 06:53 AM UTC

    We are currently investigating this issue.

  2. identified Feb 12, 2026, 07:08 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 07:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2026, 08:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 23, 2026 Partial outage on communities (US) 2m Community Service (Legacy), Gateway Service (Legacy)

Started Jan 23, 2026, 06:45 PM UTC· resolved Jan 23, 2026, 06:48 PM UTC

  1. investigating Jan 23, 2026, 06:45 PM UTC

    We are currently investigating this issue.

  2. identified Jan 23, 2026, 06:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 23, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 5, 2025 New content not appearing in the search results 5h 6m Search Services

Started Dec 05, 2025, 12:53 AM UTC· resolved Dec 05, 2025, 05:59 AM UTC

  1. investigating Dec 05, 2025, 12:53 AM UTC

    We have identified a slow down in the search indexing pipeline and are working on patch to resolve the issue. Users may experience delay between publishing content until they appear in the search results.

  2. identified Dec 05, 2025, 12:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 05, 2025, 04:43 AM UTC

    We have deployed a patch and are monitoring the situation.

  4. resolved Dec 05, 2025, 05:59 AM UTC

    The patch was effective and time to index is now back to normal.

Read the full incident report →

Critical November 18, 2025 All communities are down 3h 7m Community Service (Legacy), Community Service (Legacy)

Started Nov 18, 2025, 12:04 PM UTC· resolved Nov 18, 2025, 03:11 PM UTC

  1. investigating Nov 18, 2025, 12:04 PM UTC

    We are currently investigating this issue.

  2. identified Nov 18, 2025, 12:12 PM UTC

    We are currently experiencing a service disruption by an ongoing incident impacting Cloudflare. Our team is in direct communication with their support team to help restore normal service as quickly as possible. We will continue post updates. Thank you for your patience

  3. monitoring Nov 18, 2025, 12:21 PM UTC

    Thanks for your patience. We have confirmed that the Cloudflare service is back to normal. We'll continue to monitor the situation to ensure stability

  4. monitoring Nov 18, 2025, 03:02 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 18, 2025, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 12, 2025 Communities Inaccessible 39m Gateway Service (Legacy), Authentication & SSO, Space Operations

Started Nov 12, 2025, 03:20 PM UTC· resolved Nov 12, 2025, 04:00 PM UTC

  1. investigating Nov 12, 2025, 03:44 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 12, 2025, 03:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 4, 2025 Major outage in community services 32m Community Service (Legacy), Gateway Service (Legacy), Analytics & Audit Logs, Apps & Integrations and 10 more

Started Nov 04, 2025, 03:28 PM UTC· resolved Nov 04, 2025, 04:01 PM UTC

  1. investigating Nov 04, 2025, 03:28 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 04, 2025, 03:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 04, 2025, 03:59 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 04, 2025, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025 Degraded performance in US region 23m Community Service (Legacy)

Started Oct 29, 2025, 07:13 PM UTC· resolved Oct 29, 2025, 07:37 PM UTC

  1. investigating Oct 29, 2025, 07:13 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 29, 2025, 07:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2025, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025 Degraded performance in EU region 1h 21m Analytics & Audit Logs

Started Oct 21, 2025, 05:50 PM UTC· resolved Oct 21, 2025, 07:12 PM UTC

  1. identified Oct 21, 2025, 05:50 PM UTC

    We have been able to identify an issue affecting customers within the EU region. It is limited to analytics and page views specifically. A patch has been deployed and we are monitoring the situation. No loss of data has been reported and the analytic results will show up with a delay.

  2. monitoring Oct 21, 2025, 06:51 PM UTC

    The implemented fix has remediated the issue with analytics. We are still closely monitoring the situation.

  3. monitoring Oct 21, 2025, 07:04 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 21, 2025, 07:05 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 21, 2025, 07:12 PM UTC

    The issues with the performance have been resolved.

Read the full incident report →

Major October 9, 2025 Issues with creating new Spaces 4m Community Service (Legacy)

Started Oct 09, 2025, 02:00 PM UTC· resolved Oct 09, 2025, 02:05 PM UTC

  1. investigating Oct 09, 2025, 02:00 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 09, 2025, 02:04 PM UTC

    The issue is resolved.

  3. resolved Oct 09, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2025 Degraded Performance Across Community Services 2h 25m Community Service (Legacy), Community Service (Legacy)

Started Oct 07, 2025, 07:37 PM UTC· resolved Oct 07, 2025, 10:02 PM UTC

  1. investigating Oct 07, 2025, 07:37 PM UTC

    We are currently investigating this issue.

  2. identified Oct 07, 2025, 08:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 08:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 10:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 1, 2025 Bad Gateway Errors 1h 13m Community Service (Legacy), Gateway Service (Legacy)

Started Oct 01, 2025, 11:20 AM UTC· resolved Oct 01, 2025, 12:34 PM UTC

  1. investigating Oct 01, 2025, 11:54 AM UTC

    All communities are failing with bad gateway errors. We are investigating the issue.

  2. resolved Oct 01, 2025, 12:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 7, 2025 Degraded Performance Across Community Services in US Region 4h 9m Community Service (Legacy), Gateway Service (Legacy)

Started Aug 07, 2025, 03:12 PM UTC· resolved Aug 07, 2025, 07:22 PM UTC

  1. identified Aug 07, 2025, 03:12 PM UTC

    We are experiencing a slow down in our US region. We have identified the root cause and are deploying a patch.

  2. monitoring Aug 07, 2025, 04:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2025, 07:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 25, 2025 We have identified an issue around our community service –

Started Jun 25, 2025, 05:00 PM UTC· resolved Jun 25, 2025, 05:00 PM UTC

  1. resolved Jul 14, 2025, 05:51 PM UTC

    The community service is experiencing technical difficulties. Our tech team is notified.

Read the full incident report →

Notice April 14, 2025 Search service disruption 17h 44m Community Service (Legacy)

Started Apr 14, 2025, 11:18 PM UTC· resolved Apr 15, 2025, 05:02 PM UTC

  1. investigating Apr 14, 2025, 11:18 PM UTC

    We have identified an issue with our search service in US region. The issue has been identified and we are working on a fix.

  2. identified Apr 14, 2025, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 14, 2025, 11:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2025, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2025 Partial Community Downtime 44m Community Service (Legacy), Gateway Service (Legacy)

Started Jan 08, 2025, 07:00 PM UTC· resolved Jan 08, 2025, 07:45 PM UTC

  1. investigating Jan 08, 2025, 07:00 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 08, 2025, 07:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 08, 2025, 08:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 7, 2025 Partial community downtime 6h 9m Community Service (Legacy)

Started Jan 07, 2025, 04:19 PM UTC· resolved Jan 07, 2025, 10:28 PM UTC

  1. investigating Jan 07, 2025, 04:19 PM UTC

    We are currently investigating this issue.

  2. identified Jan 07, 2025, 04:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 07, 2025, 05:11 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 07, 2025, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jan 07, 2025, 06:03 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jan 07, 2025, 06:18 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Jan 07, 2025, 07:23 PM UTC

    We are continuing to monitor for any further issues.

  8. identified Jan 07, 2025, 07:27 PM UTC

    The issue has been identified and a fix is being implemented.

  9. identified Jan 07, 2025, 09:01 PM UTC

    We are continuing to work on a fix for this issue.

  10. monitoring Jan 07, 2025, 09:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  11. monitoring Jan 07, 2025, 10:21 PM UTC

    We are continuing to monitor for any further issues.

  12. resolved Jan 07, 2025, 10:28 PM UTC

    The incident had been resolved. However, we are still closely monitoring the situation.

Read the full incident report →

Critical November 14, 2024 Gateway timeout on communities 1h 26m Community Service (Legacy), Community Service (Legacy), Gateway Service (Legacy), Gateway Service (Legacy)

Started Nov 14, 2024, 07:20 PM UTC· resolved Nov 14, 2024, 08:47 PM UTC

  1. identified Nov 14, 2024, 07:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Nov 14, 2024, 08:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2024, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →