Resolved after 52 minutes, affecting Latin America and Latin America and 1 more, on October 24, 2024.
After thorough monitoring, the support team has confirmed that the application has remained stable for the past 30 minutes. Additionally, an action plan has been developed to prevent any future occurrences. Consequently, the crisis protocol has been terminated.
Affected components
Update timeline
- investigating Oct 24, 2024, 09:12 PM UTC
The BEES Support team is investigating an unavailability issue affecting Bees Customer, Grow, Link, and Force impacting the Americas (except the US) and Africa. We will provide more details within the next 30 minutes. Ticket for reference: BEESOE-193039
- investigating Oct 24, 2024, 09:14 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 24, 2024, 09:39 PM UTC
A corrective action from the specialist team just took effect and the platforms started to recover. Several orders were already placed in Customer and Force. The team remains to monitor the situation. Updates to follow within the next 15 minutes.
- resolved Oct 24, 2024, 10:04 PM UTC
After thorough monitoring, the support team has confirmed that the application has remained stable for the past 30 minutes. Additionally, an action plan has been developed to prevent any future occurrences. Consequently, the crisis protocol has been terminated.
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