BEES experienced a critical incident on December 16, 2024 affecting Europe, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Europe
Update timeline
- investigating Dec 16, 2024, 11:47 AM UTC
We are investigating an incident impacting European countries where BEES Customer is experiencing an intermittent issue with the login process (Mobile and Web). The case is under assessment, and actions are being taken as a priority.
- investigating Dec 16, 2024, 12:15 PM UTC
The investigation is still ongoing, and the specialist teams are handling the case with the utmost priority. Updates will follow within 30 minutes. The support ticket for reference is BEESOE-199984.
- resolved Dec 16, 2024, 12:52 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.