BEES experienced a minor incident on October 29, 2024 affecting Latin America and Africa, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2024, 07:49 PM UTC
Several countries have reported slowness when accessing and navigating on the BEES Grow platform. Multiple specialist teams are collaborating on a joint investigation to address the issue as quickly as possible. More information will be shared in 60 minutes or as the situation unfolds Ticket for reference: BEESOE-193725
- investigating Oct 29, 2024, 08:53 PM UTC
Following the corrective actions taken by the support team, it has been confirmed that performance has improved significantly. However, some slowness issues persist. The investigation is ongoing, and additional tests are being conducted. We will share more updates in 60 minutes or as the situation progresses.
- resolved Oct 29, 2024, 09:14 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.