BEES experienced a major incident on February 4, 2025 affecting Latin America and Latin America and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2025, 06:19 PM UTC
BEES Support is investigating a slowness issue impacting BEES Customer and BEES Grow in the Americas (excluding the US) and Africa. More information will be shared in 30 minutes or as the situation unfolds. Ticket for reference: BEESOE-205526
- investigating Feb 04, 2025, 06:27 PM UTC
We are continuing to investigate this issue.
- investigating Feb 04, 2025, 06:27 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 04, 2025, 06:30 PM UTC
The mitigating actions were effective, and services are stable. We will continue monitoring until full recovery is achieved.
- monitoring Feb 04, 2025, 06:39 PM UTC
The mitigating actions were effective, and services are stable. We will continue monitoring until full recovery is achieved.
- monitoring Feb 04, 2025, 06:39 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 04, 2025, 06:39 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
- resolved Feb 04, 2025, 06:56 PM UTC
This incident has been resolved.