BEES incident

[BEES Customer][Multiple] - Data Ingestion is failing with an error

Critical Resolved View vendor source →

BEES experienced a critical incident on January 30, 2025 affecting Latin America and Africa, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 09:01 AM UTC
Resolved
Jan 30, 2025, 12:17 PM UTC
Duration
3h 16m
Detected by Pingoru
Jan 30, 2025, 09:01 AM UTC

Affected components

Latin AmericaAfrica

Update timeline

  1. investigating Jan 30, 2025, 09:01 AM UTC

    BEES Support is investigating an issue with BEES Sync that is preventing any data ingestion to be processed. As a result, orders are likely to remain unprocessed. Multiple countries and Partners are affected. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: BEESOE-204898

  2. investigating Jan 30, 2025, 10:47 AM UTC

    The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.

  3. monitoring Jan 30, 2025, 11:36 AM UTC

    The impact has been mitigated and BEES specialists are now monitoring it closely.

  4. resolved Jan 30, 2025, 12:17 PM UTC

    The issue has been resolved and the service is now operating normally. This case is, therefore, closed.