BEES incident

[BEES Grow][Multiple Countries] Slowness and performance intermittency

Resolved after 1 hour 6 minutes, affecting Latin America, on November 30, 2024.

resolved Nov 30, 2024, 04:56 PM UTC

The issue has been resolved and the service is now operating normally. This case is, therefore, closed.

Started
Nov 30, 2024, 03:50 PM UTC
Resolved
Nov 30, 2024, 04:56 PM UTC
Duration
1h 6m
Detected by Pingoru
Nov 30, 2024, 03:50 PM UTC

Affected components

Latin America

Update timeline

  1. investigating Nov 30, 2024, 03:50 PM UTC

    A critical incident has been reported. BEES Operations Team is performing the initial analysis of the issue and will provide additional status update shortly. Ticket for reference: BEESOE-198183

  2. investigating Nov 30, 2024, 04:04 PM UTC

    BEES Support is investigating an issue with slowness and performance intermittency that is impacting Bees Grow in the Middle America Zone. More details will be provided within the next 20 minutes. Ticket for reference: BEESOE-198183

  3. investigating Nov 30, 2024, 04:21 PM UTC

    The impact has been mitigated and BEES specialists are now monitoring it closely. Further updates will be provided as events warrant.

  4. resolved Nov 30, 2024, 04:56 PM UTC

    The issue has been resolved and the service is now operating normally. This case is, therefore, closed.

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