BEES incident

Momentary Intermittency/Slowness on the application

Notice Resolved View vendor source →

BEES experienced a notice incident on November 6, 2024, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 03:00 PM UTC
Resolved
Nov 06, 2024, 07:25 PM UTC
Duration
4h 24m
Detected by Pingoru
Nov 06, 2024, 03:00 PM UTC

Update timeline

  1. monitoring Nov 06, 2024, 04:12 PM UTC

    Between 15:00 and 15:32 UTC, users may have experienced an intermittency/slowness with the BEES Customer app impacting the Americas(except the US) and Africa. The teams are monitoring the application to confirm that the issue was mitigated.

  2. monitoring Nov 06, 2024, 04:15 PM UTC

    Following a period of stability, the system has begun to exhibit the same symptoms once again. Prompt mitigative measures have been implemented and the services are back to normal. The system is still under close observation.

  3. resolved Nov 06, 2024, 07:25 PM UTC

    The issue has been resolved and the service is now operating normally. This case is, therefore, closed.