Barracuda XDR - Service Disruption on events ingestion in EU and APAC

Update timeline

1. monitoring Oct 29, 2026, 07:13 PM UTC

   Barracuda XDR experienced an intermittent service disruption affecting the ingestion of network and server security events from October 28 at 2:30 AM UTC through October 29 at 6:30 PM UTC. This issue impacted customers within the EU and APAC regions. Our engineering team promptly investigated the incident, identified the root cause, and implemented the necessary corrective actions to restore normal service operations. We will continue to closely monitor the environment to ensure ongoing stability and to verify the complete recovery of all affected functionality. We sincerely apologize for this disruption and any inconvenience it may have caused. Ensuring the reliability, availability, and integrity of our services remains a top priority. We appreciate your patience, understanding, and continued trust as we work to maintain the highest standards of service.

2. resolved Oct 29, 2026, 08:24 PM UTC

   This incident has been fully resolved, and the affected events ingestion service has been restored to normal operations and is now functioning as expected.